Computer Systems Analyst

Job Description

Job Description

Description :

SSI is seeking a Computer Systems Analyst to join our team on a new Navy contract!

DUTIES AND RESPONSIBILITIES :

• Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
• Act as a primary point of contact for incoming Helpdesk phone calls and emails.
• Open and update Support Requests based on phone calls and emails.
• Triage Support Requests to determine priorities based on severity of issue, effect on user / company, and other influencing factors.
• Configure and deploy workstations and laptops.
• Provide client locations with onsite support as necessary.
• Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
• Create and remove new user and computer accounts within and outside of domain environments.
• Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
• Regularly perform scheduled maintenance on desktops, laptops, and servers.
• Scan and maintain machines for security purposes.
• Provide technical assistance for common application and hardware issues.
• Research best practices for applications.
• Maintain confidential information as needed
• Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
• Escalate issues to Advanced Services and the Management team as appropriate.
• Provide basic Video Tele-Conference (VTC) support to systems on NIPR / SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
• Other duties and projects as assigned

Requirements :

SSI is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on any characteristics protected by law.

SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including : Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.