Customer Success AdvocateVirtualVocations • Buffalo, New York, United States
Customer Success Advocate
VirtualVocations • Buffalo, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Success Advocate to provide support in a remote capacity.
Key Responsibilities
Effectively solve customer inquiries via phone and email using a CRM tool
Understand escalation paths to triage a Seller's needs and mitigate risk
Advocate for the Seller community by identifying trends in issues and suggesting process improvements
Required Qualifications
1+ years of customer service experience
1+ years of professional experience with a financial institution or payment provider preferred
Experience in direct customer-facing roles
Bilingual in Spanish is a plus
Interest in implementing feedback and improving skills and work
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Customer Advocate • Buffalo, New York, United States
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