Client Success Associate

A company is looking for a Client Support Associate to provide exceptional customer service and support.

Key Responsibilities

Serve as the front line of the Client Support Team by answering inbound support inquiries

Resolve inbound partner and merchant support tickets, maintaining SLAs and tracking ticket status

Collaborate with internal teams to document and escalate issues as necessary

Required Qualifications

1+ year of experience in customer support, help desk, or IT support roles

Experience with ticketing systems such as Zendesk or Freshdesk

Exposure to financial software or payment systems is a plus

Ability to maintain customer records and contribute to knowledge management

Willingness to collaborate closely with various internal teams