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DeveloperAkaasa Technologies • Chicago, Illinois, USA
Developer

Developer

Akaasa Technologies • Chicago, Illinois, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Developer

Location : Chicago IL Onsite

Overview

We are seeking a senior-level engineer / architect to lead the design and delivery of digital payment solutions and conversational AI experiences across mobile and web channels. This role will focus on payments integration chatbot / web chat platforms and cloud-native APIs partnering closely with product UX cloud and third-party vendors to deliver scalable secure customer experiences.

The ideal candidate brings strong hands-on technical depth experience with contact center and CX platforms and the ability to lead solutions from design through deployment .

Key Responsibilities

  • Lead solution design architecture and hands-on development for Conversational AI chatbot / web chat and cloud-native web applications
  • Design and integrate digital payment solutions across mobile and web channels including in-app web SMS / RCS and Apple Business Chat
  • Build and manage APIs and interfaces supporting multiple payment gateways and third-party providers
  • Drive end-to-end program planning from build through deployment coordinating with third-party vendors and tracking dependencies and delivery milestones
  • Integrate voice and web-based channels with backend systems APIs analytics and payment platforms
  • Collaborate with UX designers product owners business SMEs and engineering teams to define and deliver technical solutions
  • Lead and architect API integrations between internal platforms external systems and cloud services
  • Partner with cloud infrastructure teams (AWS Azure or GCP) to ensure secure scalable high-performance deployments
  • Ensure best practices for responsive design cross-browser compatibility SEO and performance optimization
  • Provide technical leadership documentation and guidance on industry standards governance and emerging technologies
  • Support Agile / Scrum delivery working closely with QA to ensure high-quality production releases

Required Skills & Experience

  • 8 years of hands-on technical experience in Contact Center CX or Digital Channel platforms
  • Proven experience delivering IVR web chat chatbot and AI-powered virtual assistant solutions
  • Strong experience building payment solutions across mobile and web platforms
  • Experience integrating multiple payment gateways and managing secure payment workflows
  • Solid understanding of cloud platforms (AWS Azure or GCP) APIs CI / CD and DevOps practices
  • Strong API expertise including REST JSON XML OAuth
  • Proficiency with and / or Python
  • Experience working in Agile / Scrum or SAFe environments (Jira Confluence Azure DevOps)
  • Strong stakeholder management communication and documentation skills
  • Understanding of customer journey mapping persona design and voice / UX best practices
  • Familiarity with compliance standards such as PCI-DSS GDPR and HIPAA

    • Nice to Have

  • Experience with Netomi and / or LivePerson SaaS platforms
  • Knowledge of Conversational AI and CX platforms
  • Exposure to NLP / NLU LLMs or Generative AI frameworks (OpenAI Google Vertex AI Amazon Bedrock)
  • Experience leading AI / ML-based chatbot or voice bot rollouts including prompt design testing and feedback loops

    • Technical Environment

  • Web Technologies : HTML5 CSS3 JavaScript modern JS frameworks (Angular jQuery Bootstrap Foundation)
  • APIs & Integration : REST APIs AJAX JSON XML MVC frameworks
  • Cloud & DevOps : AWS / Azure / GCP CI / CD pipelines Git-based version control
  • Security : OAuth secure API design compliance-aware architecture
  • UX & Performance : Responsive design cross-browser compatibility SEO page optimization

    • Education

    Bachelors degree in Computer Science Engineering or equivalent experience

    Key Skills

    CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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