Texas Licensed Operations Manager

A company is looking for a Remote Operations Manager in Financial Services.

Key Responsibilities

Conduct quality assurance evaluations and provide feedback on Collector phone calls

Manage collector staffing ratios and provide ongoing training and mentoring to Collectors

Assist with administrative duties, reporting, and achieving performance objectives

Required Qualifications

High School Diploma, GED, or equivalent required; Associate's Degree or relevant work experience preferred

2 years of previous collections experience required; 4 years preferred

2 years of successful management experience in a collections environment preferred

Thorough knowledge of FDCPA and state collection laws preferred

Strong work ethic and high ethical standards required