Overview of Position
Varsity Tutors is seeking a Market Operations Support Manager to lead support operations for students, school districts, tutors. We support our various partners by addressing live technical issues, and ensuring tutors receive prompt resolution of their needs over phone, chat, and email. Your goal is to improve our products and reduce the need for assistance and auditing. The goal is not to become FASTER at tutor and tech support, but to REDUCE the need for tutor and tech support by improving our systems.
About Nerdy:
Qualifications
Responsibilities
Nerdy Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Benefits/Culture:
Market Operations Support Manager • Remote, Phoenix
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