Program Coord-Res (CHL)

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities

1. Provides oversight of assigned residential program.

2. Ensures operational budget for the program is reconciled.

3. Develops budget alongside finance for the areas managed and ensures financial goals are met.

4. Orients and trains new managers to daily operations of the program and division procedures. Ensures all staff are oriented, trained, and maintains required trainings ongoing as required by CHL and provides direct supervision to program managers and ensures direct supervision of all staff is provided as expected by CHL policy and regulatory body.

5. Facilitates the process for referrals, admissions, and discharges.

6. Strives to maintain maximum capacity and ensures regulatory staff ratios set by regulatory body.

7. Takes personnel action regarding hiring and disciplinary procedures.

8. Participates in administrator on-call rotation following CHL and program policy.

9. Serves as liaison among other departments and agencies to facilitate continuum of care.

10. Identifies problem areas and coordinate work for upkeep of site.

11. Ensures day-to-day upkeep of residence and workplace. Works with residents and staff to maintain the residence daily including chores, bedroom upkeep, yard, and other housekeeping duties.

12. Ensures accuracy and timeliness of resident calendar, admission, and discharge forms.

Standard Management Level Responsibilities

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.

5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

8. Ensures compliance with regulatory agencies such as Joint Commission, DPH (Department of Public Health), etc. Develops and maintains procedures necessary to meet regulatory requirements.

9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.

10. Ensures adequate equipment and supplies for department.

11. Develops and maintains established departmental policies, procedures, and objectives.

12. Ensures compliance to all health and safety regulations and requirements.

13. Maintains regular, reliable, and predictable attendance.

14. Performs similar or related duties as required or directed. All responsibilities are essential job functions.

Position Qualifications

License / Certification / Education :

1. Bachelor's degree in a related field.

2. Current and valid United States driver's license is required for Faith House, Beryls House, and Orchard Street. Current and valid United States driver's license and ability to provide registered and insured automobile for work related purposes including transporting persons in a personal vehicle required for all other programs.

3. MAP, CPR, First Aid certifications must be completed within the first six months after hire date.

4. Satisfactory CORI background check.

5. Current valid US-issued driver's license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company]

Experience / Skills :

1. Minimum two (2) years of related experience.

Preferred : Master's degree in social work or related human services field.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.