Computer Operator I

Minimum Qualifications

High school diploma or equivalent and one year computer operations experience. Successful completion of 1,250 classroom hours of college level computer related course work in an accredited vocational or technical school; or completion of a one year program of study in electronic data processing at an accredited vocational / technical school may substituted for the required experience. Preferred Qualifications Job Description Summary The University of South Alabama’s Computer Services Center is seeking to hire a Computer Operator I. Interested candidates should apply to be considered. Essential Functions These are the job duties required of the position. Essential Functions

• Monitors and maintains the availability, reliability, and security of critical systems and infrastructure for the University and Health Systems.
• Monitors systems, responds to incidents, logs user reported problems, provides technical support, and escalates critical issues such as network outages and security alerts to appropriate teams for resolution.
• Maintains logs to ensure effective shift handovers and generates after action reports documenting incidents, changes, security events, and other operational activities.
• Monitors operations of data center systems and assists with coordinating maintenance activities for data center equipment and infrastructure including environmental systems, UPS systems, generators, power distribution and cabling.
• Assists with the installation and replacement of data center equipment including network hardware, servers, storage arrays, and other data center system components as directed.
• Ensures secure handling, proper logging, and appropriate data destruction for physical media such as removable storage devices, tape backups, and disk drives.
• Serves as the primary point of contact and liaison for third-party vendors, technicians, and University and Health system personnel needing physical access to data center equipment, including escorting them and assisting with power and cabling.
• Conducts routine system support including software updates and security patches.
• Operates peripheral equipment including tape drives, printers, diagnostic tools, etc.
• Remains on 24-hour call; stays on campus or returns to campus as specified to ensure comprehensive coverage during university closures, such as weather events.
• Moves equipment weighing up to 50 lbs. and heavier equipment with assistance.
• Regular and prompt attendance.
• Ability to work schedule as defined and overtime as required.
• Related duties as required.

Posting Information

Benefits

Paid Time Off (PTO) Health Insurance Short Term Disability Life Insurance Education Benefit Retirement Plan Memberships and Events Student Loan Forgiveness Paid Time Off (PTO) Employees earn paid time off (PTO) as they work. PTO can be used for vacation, holidays, sick days and personal days. Each year, employees can choose to cash out up to 80 hours of available PTO the following calendar year. Health Insurance New employees health, dental, and pharmacy benefits are effective the first day of the month following hire date. Short Term Disability This free benefit provides income support for those who are out of work for a medical reason such as illness, accident, or maternity. After a fifteen day waiting period, it provides 60 percent wage replacement. Life Insurance USA Health provides a free term life insurance policy for our employees based on annual salary. Policies for spouse and dependents are also included. Additional coverage can be purchased for employee, spouse and dependents. Education Benefit University of South Alabama offers a credit on tuition each semester for employees, spouse, and dependents after just six months of employment. Retirement Plan USA Health offers a 5% matching retirement account and other non-matching account choices. Included with this benefit is a free individual session with a financial planner. Memberships and Events Employees can join USA’s state-of-the-art recreation center for a nominal fee. USA football season tickets are available at a discount, and employees can attend all other USA sporting events for free. Student Loan Forgiveness As an employee of a government or not-for-profit organization, you may be eligible for the Public Service Loan Forgiveness Program through the U.S. Department of Education.