Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.

Key Responsibilities

Guide emotional conversations regarding end-of-life and quality-of-life care for pets

Engage with pet families through positive customer service interactions and manage a high volume of calls

Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications

Experience in high call volume, customer service, or call center environments

Must have a wired Ethernet connection; satellite internet and hotspots are not supported

Ability to quickly learn custom software and tools such as Gmail and Zoom

Previous work-from-home experience or minimal peer interaction is preferred

Must attend a mandatory 4-week intensive training program at the start of employment