Customer Relationship & Service Coordinator

• Serve as the primary point of contact for customers regarding vehicle service status and delivery timelines.
• Coordinate with internal departments (Service, Detail, Body Shop, Car Wash) to monitor and ensure timely vehicle progress.
• Maintain up-to-date records in Rapid Recon, including smog checks, unwind verification, and other vehicle readiness steps.
• Upload and organize all necessary documents (e.g., smog certificates) into the system with accuracy and attention to detail.
• Address customer concerns with professionalism, empathy, and a solutions-oriented mindset.
• Conduct follow-up communication with customers post-service or delivery to confirm satisfaction and resolve any issues.
• Encourage and guide satisfied customers to leave positive reviews and provide feedback.
• Support ongoing initiatives to enhance customer satisfaction and improve dealership ratings across review platforms.
• Collaborate closely with the sales team to ensure accurate and timely updates on vehicle availability.
• Respond to customer reviews and feedback on various platforms in a courteous and brand-consistent manner.
• Assist with general office duties and administrative tasks as needed to support daily operations.
  
  

• Previous experience in customer service, dealership coordination, or a related field preferred.
• Strong verbal and written communication skills with exceptional attention to detail.
• Proven ability to multitask, manage time effectively, and prioritize tasks in a fast-paced environment.
• Proficiency with dealership software; experience with Rapid Recon is a plus.
• Bilingual in English and Spanish is highly desirable.
• Demonstrates a positive attitude, collaborative spirit, and a proactive, solution-focused approach.

Our mission is to provide you with a superior purchase and ownership experience resulting in a happy customer who will tell their friends and family about us. Please come by and visit our beautiful car dealership and friendly staff. See for your self why we have such a high percentage of return and referral customers. From the beginning, the owners Shaun and Sonny pledged to take care of every customer. Beginning with only two cars, they began slowly building their business solely off great deals and great customer relations. Sonny and Shaun still remember their first customers, and it also helps when they still send family members and relatives to enjoy the car buying experience at Car Lux. Car Lux is different than other dealerships. We believe the car buying experience should be a positive and easy one. So come down and see what kind of service we provide our customers. Established in 2004, we always loved cars. As kids we always were around cars and learned a lot about them. We knew our futures were always going to be in the car business. Either fixing, selling, or my personal favorite, racing them on the track. But since we love our family, but still love our cars, we decided to just sell them. While my other friends were chasing after girls, we were busy chasing cars. At an early age we figured out we were car fanatics. So we opened our first location in 2004, which had an inventory of only 10 cars. After serving customers well, we started doubling up inventory every year. Results were so good that people figured out the place where you can get a luxury car for a good price without getting ripped off.