Retail Customer Service Specialist

Summary

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients' sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

Job Responsibilities

Major Responsibilities:

• Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
• To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.
• To assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.
• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• To become familiar with and follow store policies and procedures as well as general company policies.
• To be aware of possible damage, theft or potential safety hazards, report observations immediately to the store manager.
• Follows and enforces all company procedures.
• Performs other duties as requested.

Responsibilities may be added, deleted or changed at any time at the management's discretion, formally or informally either orally or in writing.

Requirements

• Knowledge of general arithmetic (adding/subtracting) is required

Preferred Qualifications

• Retail sales and /or cash handling experience strongly desired
• Basic ability to read and write in English

Equipment Used

• Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register
• Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.

Aptitudes/skills/temperament

• Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.
• Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
• Ability to perform arithmetic, and count money/change quickly and accurately.
• Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
• Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
• Ability to move hands and fingers quickly to count money/change and operate cash registers.
• Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
• Ability to understand and communicate clearly in English.

Working conditions

• Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis
• Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however, radios and televisions may be turned on

Emotional Effort

• Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork

Physical Requirements

• Fast work pace with constant standing and walking
• The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.
• Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law