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Travel Program Associate
Travel Program AssociateIntegrated Resources • Chapel Hill, NC, United States
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Travel Program Associate

Travel Program Associate

Integrated Resources • Chapel Hill, NC, United States
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  • [job_card.full_time]
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Job Title: Travel Program Associate
Job Location: Chapel Hill, NC
Job Duration: 12-13 Months (possibility of extension)
Job Summary:
  • Processes expense reports and reimbursement requests within established department guidelines and with knowledge of operational processes and procedures.
  • Maintains full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers.
  • Ensures that submissions are in compliance with University, State, and Federal policies.
Duties and Responsibilities:
  • Travel & Expense document review, 100% audit.
  • Campus Support.
  • Responds promptly and accurately to customers on policy and procedure questions.
  • Communicates accurately and clearly to customers through both written and verbal response.
  • Engages higher-level staff or supervisor as needed to assist and respond to customers.
  • Serves as a subject matter expert on policy and procedure.
  • Maintains productive and collaborative work relationships with team members and customers.
Must Have:
  • Ability to interpret and enforce policy requirements.
  • Strong customer service through both written and verbal communication.
Nice to Have:
  • Ability to identify process errors and escalate issues as necessary.
  • Experience with expense report submissions for accurate documentation and information requirements.
  • Knowledge of university, state and federal policies for compliance purposes.
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Travel Program Associate • Chapel Hill, NC, United States

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