Rooms Controller

Rooms Controller

Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at HVC, you will assist in providing our Owners / guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Medical / Dental / Vision / 401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Benefit Eligibility will vary by position

Site Specific Perks

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly associate recognition and reward programs

Stipend for work shoes

As a Rooms Controller, a typical day will include :

Assigns a room according to guest requests and preferences whenever possible.

Reviews / Tracks / Accommodates requests for room / check-out changes when possible.

Performs duplicate reservation checks; block rooms.

Confirms reservations and cancellations.

Communicates to appropriate staff that there are guests who are waiting for an available room.

Organizes and coordinates check-in / pre-registration procedures for arriving groups.

Reviews requests for late check-outs and approves according to occupancy.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Rooms Controller at HVC :

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift / Carry / Push / Pull Items that Weigh up to 10lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.