Database Coordinator

Fundraising & Donor Relations Position

Provides professional and timely response to donors' questions, requests for information, changes regarding donations and donor records; creates and issues donation acknowledgements and correspondence with attention to accuracy and detail; performs accurate and timely entry of donations, donor record updates, and information maintenance in constituent relation management database; creates various complex queries and reports and is responsible for accuracy and follow through of assigned projects; performs donor and prospect research, utilizing a variety of web-based sources.

Key Responsibilities :

• Processes the daily mail donations, special donations, workplace donations, and matching gift donations for the Area Command; prepares new donor accounts in Interchange as needed; updates new donor accounts as needed including any enrollment into Army of Hope; allocates donations to appropriate accounts and balances account; enters donations in donor records database and generates donation reports; submits donations and reports to the Finance Department for further processing.
• Monitors and verifies daily bank update transmissions and lock box transactions; research, troubleshoots, and resolves data transmission errors.
• Prepares all acknowledgement letters for donors at major giving level ($1,000K) and above; places letters in manager folders for signature; once signed, mails letters; Prepares special acknowledgement letters including for DAF, QCD, stock, in-kind, United Way, workplace campaigns, etc.
• Receives reviews and verifies information for data entry into the database to ensure appropriate information is present and complete; re-directs items with incomplete or inaccurate information; works with fundraising staff to trouble shoot areas needing resolution.
• Ensures all data functions are performed in an accurate, complete and timely manner; ensures compliance with established deadlines and operational procedures; ensures the confidentiality and integrity of donor information and contributions.
• Performs donor and prospect research, utilizing a variety of web-based sources; provides summaries of data and reports to staff as requested.
• Accurately processes all donor acknowledgements with attention to maintaining a high quality of workmanship that individually recognizes and properly thanks each donor for their support; according to established best practices, completes and mails communications within specified timelines.

Physical Requirements and Working Conditions :

Employee Benefits :

Education and Experience :

Equal Opportunity Employer : Veterans | Disabled