Client Service Manager

A company is looking for a Client Service Manager responsible for account stewardship and customer engagement.

Key Responsibilities

Analyze customer inquiries and outages, routing them to appropriate teams for resolution

Maintain visibility into customer networks and provide proactive technical solutions

Coordinate with technical teams on outage analysis and communicate impacts to customers

Required Qualifications

High School Diploma / GED

5-7 years of relevant work experience

In-depth knowledge of telephony and network infrastructure

Experience in customer service and account management

Ability to work nights, weekends, and variable schedules as necessary