Field Service Specialist II

Job Description

About Ergotron :

Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Using the Technology of Movement™, Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare, industrial and office settings, both at home and on-site.

Through its 40-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit® and CareFit™, and patented Constant Force™ and LiFeKinnex™ technologies. Ergotron is headquartered in St. Paul, Minnesota, with a presence in North America, EMEA and Asia Pacific. For more information, please visit www.ergotron.com.

Position Summary :

The Field Service Specialist is responsible for providing technical support, installation, maintenance, and repair of Ergotron equipment at customer site. This role requires strong technical skills, excellent customer service, and the ability to troubleshoot and resolve issues in a timely manner. The specialist will work closely with customers to ensure optimal performance and satisfaction with all Ergotron branded products.

Position Responsibilities :

• Perform on-site installations, maintenance, and repairs of Ergotron equipment.
• Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality.
• Fullfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance.
• Document service visits, including repairs performed and parts used, in the company’s service management system.
• Maintain timely and accurate expense reporting and submissions.
• Respond to customer inquiries and issues promptly and professionally.
• If applicable, maintain a well-stocked van inventory of necessary parts and tools for service calls.
• Effectively manage time tracking as outlined in policy stated in employee resource guide.
• Travel to customer locations as assigned, travel up to 100% is required.
• If applicable, assist in managing the relationship with customer for assigned account(s).
• Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented.
• Additional duties as requested.
• Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

Position Requirements (Knowledge and Experience) :

Benefits :

ONE Core Values :