Healthcare Staffing Coordinator

Care Experience Coordinator

At Aveanna Healthcare, we are committed to providing high-quality clinical home care to medically fragile patients allowing them to grow and thrive in their homes. The Care Experience Coordinator (CEC) is focused on enhancing patient satisfaction and caregiver engagement by overseeing all aspects of caregiver scheduling and optimization. The CEC is also responsible for managing case assignments, onboarding, payroll coordination, and ongoing communication with caregivers and families to ensure the achievement of optimal patient outcomes.

Essential Responsibilities

Staffing & Scheduling Management

Develop and maintain weekly caregiver schedules that meet patient care needs and minimize unstaffed shifts. Proactively communicate and coordinate schedule changes with direct care team members and families. Ensure clinicians are appropriately matched with patients based on skill, experience, and care needs. Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance. Partner with recruiting and sourcing team to address patient staffing opportunities. Closely monitor and improve fill rates to ensure ordered and authorized hours and services are consistently fulfilled. Collaborate with branch leadership to identify growth opportunities and increase weekly staffed hours through strategic scheduling and patient coverage planning.

Caregiver Engagement & Performance

Lead efforts to re-engage inactive caregivers and foster an employer-of-choice environment. Partner with location team to ensure licensure and credential compliance for field staff, including re-credentialing.

Client Experience & Communication

Serve as the primary point of contact for families regarding staffing and care experience. Conduct routine check-ins with clients to ensure satisfaction and address concerns. Work with clinicians, location and area leadership to resolve clinical or safety issues.

Payroll & Administrative Coordination

Complete payroll processing and address related inquiries timely. Maintain accurate records of work hours, time-off requests, and payor utilization.

Collaboration & Compliance

Support new patient referrals and onboarding in collaboration with clinicians. Adhere to state and federal labor laws, HIPAA regulations, and company policies. Support after-hours/on-call operations as part of rotation schedule. Participate in location-specific projects, audits, and improvement initiatives.

Qualifications

Required: High school diploma or GED. Must be able to participate in an on-call rotation schedule. Proficiency in Microsoft Office Suite and comfort with EMR systems. Minimum 2 years of experience in staffing, customer service, or operations coordination.

Preferred: Bachelor's degree or equivalent relevant experience. Experience in healthcare staffing or home care agency settings. Experience with applicant tracking systems and recruiting. Bilingual a plus.

Skills and Abilities

Outstanding communication and interpersonal skills. Strong time management and organizational capabilities. Ability to multitask in a high-volume, fast-paced environment. Creative problem-solver with strategic thinking and analytical skills. Ability to maintain professionalism and confidentiality at all times. Resilient, flexible, and adaptable to changing priorities and environments.

Physical and Travel Requirements

Frequent sitting, typing, and computer work; occasional lifting up to 25 lbs. Ability to conduct occasional home visits. Occasional travel to local offices, patient homes, or recruitment events. Environment primarily office-based with occasional field responsibilities.