Client Services Associate (for Monet Bank)

Job Description

Job Description

About Monet Bank

Monet Bank is pioneering the future of banking and money movement—faster, cheaper, and crypto-native.

At our core, we believe Monet Bank is the essential bridge to pioneering the future of banking and money movement.

As a profitable, well-capitalized Texas state, FDIC-insured bank, Monet sees the fundamental inefficiency of the 2-3% card network payments and seeks to build a strong team to understand and pursue the future of money and banking.

See our open positions below if you want to work on the new frontier of banking projects like a stablecoin-based payment that would empower merchants to reclaim margins, Fintechs to operate cross-border at scale, and tech giants to embed crypto into their platforms without friction.

Summary :

The Client Services Associate for Monet Bank is the first point of contact for current and potential customers seeking assistance with both traditional banking and digital services. This role supports customers across a range of needs, including account inquiries, digital banking issues & access, account onboarding and other general product education and assistance. The ideal candidate is empathetic, detail-oriented, with strong interpersonal skills and comfortable working in a fast-paced, digitally forward environment.

Essential Job Duties & Responsibilities (Include but are not limited to) :

Client Support & Communication

• Provide prompt, clear, and courteous assistance to customer inquiries via phone, email, or chat related to retail products such as CDs, money market accounts, high yield savings, digital banking, and online account opening in a courteous and professional manner.
• Assist customers with digital access issues including login errors, password resets, multi-factor authentication, and other digital banking administrative requests.
• Guide customers though online account opening, including funding and onboarding.
• Ensure remarkable customer experience in our digital and remote service channels.
• Resolve customer complaints and issues promptly and communicate all customer service- related issues / problems to management.
• Coordinate closely with Digital Banking, Compliance, and Operations Services for escalations and case resolution.

Problem Solving & Escalation

Product Awareness & Adaptability

Qualifications (Education, Experience, Computer Skills, Certifications, Etc.) :

Benefits options include :

No relocation assistance provided.

If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you.

Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws.

All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links : FMLA EEO EPPA

Notice to California Residents : Monet Bank and their affiliates may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.