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Director of Operations
Director of OperationsPapa John's • Boston, MA, US
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Director of Operations

Director of Operations

Papa John's • Boston, MA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Director of Operations

Papa John's is seeking a dynamic and results-driven Director of Operations to lead and oversee the performance of a regional group of fewer than 10 restaurants. This leader will be responsible for ensuring operational excellence, driving sales and profitability, fostering a culture of people-first leadership, and maintaining high standards in customer service, quality, and compliance.

Key Responsibilities :

  • Operational Leadership : Provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants, ensuring consistent execution of brand standards, processes, and company goals.
  • Team Development & Performance : Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement.
  • Customer Experience : Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences.
  • Financial Accountability : Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs.
  • Compliance & Safety : Ensure all restaurants operate in compliance with Papa John's standards, health and safety regulations, and local, state, and federal laws.
  • Operational Efficiency : Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans.
  • Cross-Functional Coordination : Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level.

Qualifications :

  • 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza / delivery concepts.
  • Deep knowledge of restaurant operations, guest experience, and team development.
  • Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Passion for hospitality, team development, and operational excellence.
  • Flexibility to travel regularly between store locations in the region.

    • What We Offer :

  • Competitive salary + performance-based bonuses
  • Car allowance or mileage reimbursement
  • Health and wellness benefits
  • PTO and holiday pay
  • Opportunity to grow with a supportive and people-focused franchise
  • A chance to make a real impact in your local community
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    Director Of Operation • Boston, MA, US

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