Program Supervisor I

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Program Supervisor I (NS)

Position Number

Grade

NC14

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The North Carolina Child Support Services Program operates in accordance with Public Law 93-647 NC General Statutesand Title IV-D State Plan filed with the Federal Office of Child Support Enforcement. Services provided by the Program include the location of non-custodial parents establishment of paternity and support enforcement of support and collection distribution and disbursement of support payments. The Intergovernmental unit consists of the Central Registry and the State Parent Locate Service Unit This position is responsible for two major areas of child support enforcement activities. The Central Registry serves as the federally mandated Central Registry for incoming interjurisdictional referrals which require services in location establishment of paternity and / or child support medical support enforcement and collections. The federally mandated State Parent Locate Unit also provides location assistance to local child support agencies other states and countries by conducting searches for non-custodial parents. The Central Registry / SPLS is also responsible for the tracking and handling of Affidavits of Parentage received from NC birthing facilities the tracking and handling of referrals for federal crimination prosecution Project Save Our Children from local CSS Offices and the tracking and referrals from other state CSS offices for withholding of NC unemployment insurance benefits.

The primary purpose of this position is to provide technical assistance to regional state local staff other state federal child support agencies the Department the Division clients and the general public. This position is responsible for evaluating state and federal regulations the Uniform Interstate Family Support Act (UIFSA) the Full Faith and Credit for Child Support Orders Act; coordinating and developing procedures across program lines other departments and private entities to effect implementation. Other functions of this position include; Input in the legislative process and identification coordination of automation impacts on these entities resulting from federal / state requirements and strategic planning for the team in collaboration with the Section Chief for Fiscal Operations. This position requires thorough knowledge of the program and the understanding of the complexity involved with the procedures and processes of this unit. This position is responsible for consultation interpretation and technical assistance regarding child support Interstate and Location policies and procedures.

As the supervisor this position is responsible for managing the Central Registry and State Parent Locate Units. Staff includes 3 Processing Assistants III 2 Processing Assistants IV 1 Program Assistant IV 2 Lead Child Support Agents and one Accounting Technician. Work includes planning work operations setting goals drafting budgetary recommendations providing training staff development designing and implementing program procedures and establishing work standards.

This position reports directly to the Section Chief for Fiscal Operations.

Job responsibilities include the following :

Management of Central Registry / State Parent Locate Service

Oversees all incoming requests from other states U.S. territories and other countries use the Central Registry / State Parent Locate Service as the federally mandated initial point of contact to request location paternity support (monetary and medical) and enforcement of child support orders and possesses knowledge of every component in the program.

Oversees the Affidavit of Parentage process.

Oversees the process for withholding unemployment benefits only from other states and partners with NC Department of Commerce.

Oversees referrals for federal child support prosecution cases

Oversees that CSS automated system is updated with changes of other U.S. states and territories.

Updates the federal database with changes to North Carolina policies procedures legal and contact information; responsible for downloading and analyzing information from other U.S. states and territories and other countries to determine correct information to load in the CSS automated system

Serves as a resource / contact person regarding administration of CSSs use of various state and federal location resources.

Serves as a resource person for regional / national initiatives

Researches misapplied or lost child support checks for Interstate cases working with Central Office Distribution staff and State Disbursement Unit.

Completes hiring process for new employees. Manages unit performance analyzes work plans monitors performance provides on-the-job training and coaching to employees reviews work of subordinates and evaluates performance keeps statistical data establishes and maintains work standards to meet state and federal programmatic requirements.

Provides technical assistance regarding Interstate and Location policies and procedures to in-house staff local child support staff regional and state staff other state and federal child support agencies.

Responds to interstate and location issues to clients noncustodial parents employers legislators agency partners and the general public. Responds to requests for interpretations research writing presentation surveys from the Department Division Section management regional and federal offices and other entities.

Serves as a resource / contact person regarding administration of NC CSSs use of various location resources

Updates the federal database with changes to NC policies procedures legal and contact information; also downloads and analyzes information from other U.S. states and territories and other countries to determine correct information to load in the NC CSS automated system

Participates in state federal and regional conference calls.

Serves as a resource responding verbally and in writing regarding policy procedures and NC CSS automated system for workers statewide clients noncustodial parents area consultants state office staff employers legislators agency partners and the general public regarding child support. Participates on national level by attendance at conferences presents workshops completion of hand-outs and participation on workgroups as appropriate. Leads meetings and communicates policy and issues to a wide variety of individuals

Prepares reports and presentations to various state local and federal employees responds to inquiries from state regional and federal consultants regarding interstate and location policies and procedures as assigned.

Reviews daily updates and changes to Action Transmittals Dear Colleague Letters Information Memorandums Policy Interpretation Questions for program impact and discusses impact with Section Chief of Fiscal Operations.

Drafts status response letters received from regional and federal child support and responds to various surveys questionnaires requests for information various assignments from Section Chief to supply requestor with NC procedures

Receives / responds to several hundred phone calls emails fax requests a month

Reviews responds to proposed federal directives document changes and other areas that require comment

Presents training and prepares hand-outs for workshops at the state and national levels as requested.

Establishes and maintains effective working relationships with a variety of associates legislators other public officials regional and federal child support employees employees of other state agencies and the general public.

Background Checks are required for Child Support Services.

Knowledge Skills and Abilities / Management Preferences

Salary Range : $50633 - $88607

Recruitment Range : $50633 - $59177

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities / Management Preferences are not required. Applicants who possess the following skills are preferred.

Management Preferences :

Experience working in the NC Child Support Program or other social service programs.

Proven experience using the Automated Collection and Tracking System (ACTS) or other automated system.

Experience with Microsoft Office Suite.

This position is funded in part through federal funds.

This position will close at 11 : 59 p.m. the night before the end date.

Compensation & Benefits :

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS : uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following : Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5 : 00 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina / Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

Veterans and National Guard Preference

Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person

Substance Abuse Professional Practice Board etc.)

indicated below.

CONTACT INFORMATION :

If there are any questions about this posting please contact Talent Acquisition at . Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter : Rosa Henegan

Email :

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 50633 - 88607