Enrollment & Outreach Representative

On Lok PACE

We are a non-profit committed to our participants.

Dedicated to The Care of Elders:

PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible.

Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY:

The Enrollment and Outreach Representative (EOR) is responsible for intake and enrollment of our participants and coordination with the Interdisciplinary team as required to facilitate enrollment. Under the supervision of the Enrollment and Outreach Manager and with support of the entire Health Plan and PACE Program team, the EOR is a vital connection to potential PACE participants and contributes to meeting the outreach, intake and enrollment targets for the On Lok PACE program.

DUTIES / RESPONSIBILITIES:

1. Develop and maintain relationships with prospective participants and their families, referral sources, providers, and other community partners to generate referrals in order to meet or exceed monthly enrollment targets.
2. Coordinate and participate in community outreach events and presentations to generate referrals.
3. Coordinate and schedule with PACE Intake and IDT staff for efficient and friendly enrollment process.
4. Coordinate and participate in all aspects of the enrollment assessment process as needed to assure timely enrollment.
5. Complete all data collection and mandated paperwork throughout the enrollment process within designated timeframes.
6. Ensure compliance and usage of all CRM (Client Relationship Management) tools for data collection and calls.
7. Maintain accurate and timely data entry of information about all enrollment and outreach efforts.
8. Perform as primary liaison for new enrollees in first month of enrollment in PACE.
9. Consistently meet all standards as outlined in On Lok PACE Policies and Procedures.
10. All other reasonably related duties as assigned.

QUALIFICATIONS (knowledge, skills, abilities):

1. Bachelor's Degree in Marketing, Sales, Communications, Community Outreach or related degree preferred.
2. Minimum 2 years of marketing or enrollment experience in a healthcare setting, preferably working with older adults from diverse populations, including communication over the phone or face-to-face meetings.
3. Passionate about serving and advocating for seniors and their families.
4. Demonstrated commitment to On Lok's healthcare hospitality practice and our core values of compassion, excellence, resourcefulness and inclusivity.
5. Track record of setting and achieving goals.
6. Excellent interpersonal, written and verbal communication skills. Experience with giving presentations preferred.
7. Must be detail oriented with excellent time management skills. Ability to multi-task and work independently.
8. Must be proactive, positive, driven self-starter who strives for results while demonstrating superior organizational and follow-up skills.
9. Demonstrates good judgment, resourcefulness, flexibility and problem solving to achieve desired results.
10. Proficiency with MS Office (Word, Excel, and PowerPoint) required.
11. Experience and comfort with customer relation management (CRM) system preferred.
12. Valid CA Driver's license in good standing with personal automobile and insurance. Ability to travel to other sites and locations for meetings and presentations.
13. Availability to work non-standard hours when needed.
14. May require bilingual ability.

On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (recruitment@onlok.org).