Quality Assurance Analyst

A company is looking for a Quality Assurance Analyst responsible for monitoring and documenting production quality to support departmental goals.

Key Responsibilities

Monitor and document production quality, evaluating customer contact through various channels

Design quality monitoring formats and standards while providing coaching for team success

Present quality results and feedback to management to drive continuous improvement

Required Qualifications

Minimum of 1 year of experience in Quality Assurance within a call center or production-oriented environment

Consistent track record of achieving 95%+ in Quality and Production scores

Proficient understanding of QA methodologies and quality monitoring practices

Bachelor's Degree preferred or equivalent experience

Healthcare experience and bilingual in Spanish and English preferred