Contact Center Application Developer I

Job Title

Responsible for performing test execution for applications including Salesforce, ServiceNow, and Amazon Connect. Document test results, including logging defects. Expertise in planning, constructing, and executing test scripts will be crucial in ensuring the quality of the software being tested. Apply business and functional knowledge, along with testing standards and guidelines, to meet test objectives effectively. Experience in test automation, regression testing, and performance testing is a plus. Strong attention to detail, problem-solving skills, and the ability to work collaboratively with cross-functional teams will help you succeed in this position.

Works iteratively with the business, product, and development teams through all aspects of the Systems Development Life Cycle (SDLC), including business requirements, functional specifications, integration, and regression testing using current testing methodologies and tools. Implements efficient and effective test plans for new systems, problems and / or enhancements. Analyzes and dissects system requirements and technical specifications to create and execute test cases. Writes and executes test cases. Plans, documents, evaluates, and tracks testing results to ensure system applications are free from defects. Actively participates in walk-through, inspection, review and user group meetings for quality assurance. Participates in production implementation verification and is accountable for validating system quality. Works with project teams to establish quantitative measurements and techniques for measuring software quality. Reviews and evaluates products and services for adherence to government directives, standards and guidelines concerning quality assurance. Responsible for entering defects into defect tracking tool. Creates and maintains automated testing scripts where applicable.

Minimum Qualifications

Bachelor's Degree in a related field of study or equivalent relevant experience. Certified Tester Advanced Level (TTA, TA, and / or TM) desired. 2-5 years of Information Technology experience; requirements development, programming, software testing, technical writing, customer call support (Help Desk).

Other Job Specific Skills

Knowledge of CMMI Level II / III, IEEE or other software development standards, SDLC Methodologies, and automation frameworks and test tools, including defect tracking. Experience in customer support and working in a government customer environment. Multitasking expertise, with the ability to work concurrently on several projects with specific instructions that may differ from project to project. Excellent written and verbal communication and conflict resolution skills. Ability to work across multiple disciplines. Knowledge of SQL Database Language and MS Suite; Word, Excel, PowerPoint, Project. A high level of initiative with the ability to remain calm in stressful situations. Ability to transfer knowledge and translate technical concepts to non-technical resources and coworkers. Familiar with basic programming, object-oriented concepts, database basics and SQL. Experience using integrated test management tools for defect tracking, test cases, and requirements traceability. Ability to work in a fast-paced environment. Must be a team player. Familiarity with unit tests and automated testing desired.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.