Banquet Captain

The Fort Piqua Plaza Banquet Center is seeking a Banquet Captain to join our team!

The Fort Piqua Plaza Banquet Center is a state-of-the-art facility located on the fourth floor of the newly restored Fort Piqua Plaza Hotel in beautiful downtown Piqua, Ohio. The facility offers six unique rooms providing the perfect setting for weddings, baby showers, birthday celebrations, and more.

Competitive hourly pay plus gratuities

On-call with flexibility to work evenings and weekends

Our Culture and Values provides Team Members with a rewarding lifestyle and work/life balance.

Job title

Banquet Captain

Reports to

Director of Banquets & Events

Classification

Hourly non-exempt

Working Hours

As Required

Job purpose

Position is responsible for all banquet operations to include: Execution of Banquet Event Order for room set up, buffet set up, flawless service execution and breakdown of events. Oversees all F&B Banquet Functions to ensure that all personnel follow Hampton Golf Standards and information specified on the Banquet Event Order is executed as planned.

Duties and responsibilities

• Supervise and assist banquet staff as they execute the event from set up, through the event and in the post event tear down periods.
• Greet all guests, making them feel welcome and answering questions or concerns as needed.
• Ensure that all food and beverages are served according to specifications as prescribed by banquet contract.
• Ensure the staff is properly trained and monitored in service techniques and operational procedures.
• Maintain a positive promotional environment for our Banquet and Special Event services.
• Conduct pre-event meetings prior to each event and relay information pertinent to the day's events.
• Be able to read and understand a banquet event order (BEO) and set up room(s) in accordance with the specifications of that BEO.
• Be thoroughly familiar with the location and use of all necessary equipment required for the various types of setups.
• Keep the banquet rooms and storage areas clean and neat at all times.
• All equipment not in use must be returned to its proper storage area in a clean condition before the end of each shift.
• Report all damage to catering equipment, furniture, or furnishings so that repairs may be made.
• Make sure that all equipment is in proper working order before being used.
• Performs other duties as assigned.

Qualifications

• A passion for impeccable service
• High school education or equivalent
• Thorough knowledge of food and beverage service and operational procedures
• Ability to work daytime, evenings and/or weekends
• Must be detail oriented, organized, and have the ability to manage multiple priorities
• Must be a self-starter and have a positive attitude with a passion for service excellence and member satisfaction
• Must be a team player

Working conditions

Work is primarily indoors with some outdoor exposure.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical requirements

Good organizational and verbal skills. Ability to use logical and rational thinking to resolve issues. Ability to perform basic mathematical skills, monitor and develop subordinates, visually monitor the operation areas and write and read member communication.

Must have the ability to perform moderate physical work and may be required to lift up to 40 lbs., and 30 lbs. frequently Perform activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting and grasping for up to 5 hours without sitting. Ability to consistently lift, carry equipment that may weigh 20 or more pounds, and sustain aerobic activity for 20 consecutive minutes.

Please be advised that all work that requires the use of a ladder more than 8 ft. long must be reviewed by Hampton Golf's Club Maintenance person. Following an assessment of the situation, a determination will be made as to whether a maintenance team member or subcontractors will perform the necessary maintenance task. No other staff member is authorized to climb to heights exceeding 8 ft. and/or perform such maintenance. In addition, personnel are prohibited from entering facility attics, walking on the roof of buildings and/or from using scaffolding.

Use the following safety precautions when using an 8ft. ladder:

• Correct placement of the ladder. The safest angle for a straight ladder is to ensure it is placed on-fourth the distance from the base to the point of support. "A" frame ladders naturally comply.
• Ensure the ladder is placed on a firm level surface, and do not place the ladder near a doorway.
• Ensure there are non-skid shoes on the ladder.
• If using a medal ladder, be sure that it is not near electrical wires.
• One person on a ladder at one time, and ensure another staff member is holding the ladder in position.
• Never overreach.

Direct reports

N/A