IT Manager

About the Role

We're seeking an IT Manager to build and scale our internal technology infrastructure while ensuring compliance with enterprise security standards. You'll be responsible for managing our growing team's technology needs and implementing security frameworks that enable us to serve enterprise customers.

Key Responsibilities

Infrastructure & Operations

Manage laptop provisioning, software licensing, and hardware lifecycle for 25+ team members

Oversee user account management across SaaS platforms (Google Workspace, Slack, Notion, etc.)

Streamline employee onboarding / offboarding technology processes

Troubleshoot technical issues and provide internal technical support

Manage software license optimization and vendor relationships

Security & Compliance

Lead SOC 2 Type II compliance efforts, working with external auditors

Implement and maintain security policies, procedures, and documentation

Manage access controls and permissions for business applications and user accounts

Coordinate with engineering team to gather technical compliance evidence

Respond to customer security questionnaires and support enterprise sales process

Conduct regular security assessments for business systems and user endpoints

Ensure GDPR and other regulatory compliance requirements are met

Strategic Planning

Design scalable business IT systems to support company growth

Evaluate and implement new productivity tools and business applications

Develop IT budgets and vendor management strategies

Create and maintain IT documentation and standard operating procedures

Required Qualifications

3-5 years of IT experience, preferably in tech startups or high-growth environments

Hands-on experience with SOC 2 compliance and security frameworks

Experience with Google Workspace, SSO solutions, and SaaS application management

Strong understanding of endpoint security, identity management, and access controls

Previous experience supporting technical teams in fast-paced environments

Excellent communication skills for translating between technical and business stakeholders

What We Offer

Competitive salary and equity package

Fully remote position with flexible work arrangements

Opportunity to build business IT systems from the ground up

Direct impact on company's ability to serve enterprise customers

Work with cutting-edge productivity and security tools

Comprehensive benefits package

About Silna Health

Silna Health is a health technology company that streamlines front-end insurance workflows for healthcare providers nationwide. We reduce providers' administrative burden, allowing them to become financially fit while focusing on what they do best - providing great care to patients.

Our platform manages prior authorizations, benefit checks, and eligibility checks on providers' behalf using cutting-edge technology to reverse engineer and automate insurance workflows, supported by our talented in-house team of experienced authorization specialists.

Based in New York City, we work with healthcare providers nationwide and have raised two rounds of funding totaling $27M from Accel and Bain Capital Ventures.