Director of Ecommerce

Director of Ecommerce & Marketplaces

About the Opportunity

Gibson Homewares is one of the most influential home and kitchen companies in the country-selling some of the most recognized names in kitchenware. We're looking for an ecommerce operator who thrives at the intersection of digital strategy, supply chain coordination, and brand growth.

You'll drive digital sales across a powerful portfolio of nationally recognized brands including Calphalon, Martha Stewart, Sur La Table, Gibson Home, Gibson Elite, Oster, Crock-Pot, Babish, Bloomhouse, Peanuts, and more.

Responsibilities

• Amazon Vendor Central operations end-to-end - PO confirmations, shortage disputes, chargeback management, Andon cord resolution, shipment windows, and direct Amazon communication.
• Cross-functional bridge - translate Vendor Central issues into clear action plans for Supply Chain, Order Management, Purchasing, Logistics, and Finance teams.
• Listing & brand store excellence - own SEO, PDP quality, A+ content, and brand store optimization to maximize conversion across Marketplaces
• Amazon Advertising - manage and scale campaigns across Amazon Ads
• New account & channel expansion - lead launch of Amazon International accounts and new dropship partnerships.
• Creative & content partnership - work closely with Creative and Marketing to ensure PDPs and advertising assets support conversion goals.
• Process improvement - identify and implement operational improvements that reduce chargebacks, shortages, and Andon cord incidents over time.
• Emerging channel support - contribute to strategic growth on TikTok Shop and other high-growth digital channels.

Requirements:

• 5+ years of direct ecommerce marketplace experience
• Amazon Vendor Central fluency - you've managed POs, disputes, chargebacks, shortages, firsthand
• Amazon Advertising proficiency - hands-on experience with Ads Console
• CPG background - you understand the operational complexity of managing multi-SKU product lines at Amazon scale
• Data-driven operator - you use analytics to find leverage points and can build a business case for your decisions
• Strong communicator - equally comfortable presenting to a VP and resolving an ops issue with a supply chain analyst
• Los Angeles-based or willing to relocate - this is a full-time, on-site role Monday through Friday
• Bachelor's degree

Nice to Have:

• Amazon Vendor Central or international accounts experience
• TikTok Shop or emerging marketplace experience