Software Business Analyst / Client Engagement Manager

Location :

• Huntersville, NC (Hybrid – Some travel required) Reports To : Product Owner Employment Type : Full-Time Restriction : Must be a U.S.
• Citizen or Permanent Resident Position Summary The Software Business Analyst / Client Engagement Manager serves as a key connector between clients and internal teams, ensuring that client requirements are accurately captured, prioritized, and implemented.
• This role focuses on gathering detailed client requirements, translating them into actionable plans, and maintaining strong client relationships.
• The ideal candidate will bring experience in both business analysis and client engagement within a software or technical environment and will help drive successful adoption and use of Everblue’s flagship products, EverForms and EverCert.
• Key Responsibilities Engage with assigned clients to gather detailed requirements, understand business needs, and document use cases.
• Collaborate with stakeholders to prioritize client-specific customizations while balancing the core product roadmap.
• Translate client requirements into clear technical specifications for the development team.
• Provide regular updates to clients on progress, manage expectations, and address concerns promptly.
• Work with the Product Manager and Technical Product Manager to align client needs with product goals, sprint plans, and development timelines.
• Coordinate with adjacent operational projects supported by the software product to ensure alignment across teams.
• Support SOC 2 compliance by tracking and managing relevant client engagement requirements.
• Prepare technical responses to contract proposals and support business development efforts.
• Perform basic system administration tasks, including account access and permission management for assigned clients.
• Contribute to a collaborative, creative team culture that values ownership, continuous learning, and customer satisfaction.
• Requirements Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
• Minimum of 3 years of experience in business analysis or client engagement within a software or technical environment.
• Familiarity with software development processes and methodologies.
• Hands-on experience using Jira for issue tracking, project management, or sprint planning.
• Strong verbal and written communication skills, with the ability to translate technical concepts for diverse audiences.
• Exceptional organizational skills and the ability to manage multiple clients and projects simultaneously.
• Proven problem-solving ability with a proactive, collaborative approach.
• Familiarity with SOC 2 compliance requirements is a plus but not required.
• Why Join Everblue?
• Be part of a mission-driven company dedicated to improving careers, transforming government processes, and advancing energy market transformation.
• Join a supportive and collaborative team where creativity, ownership, and continuous learning are valued.
• Enjoy a dynamic work environment with flexibility and opportunities for professional growth and development.
• About Everblue Everblue is a mission-driven, veteran-owned small business based in North Carolina, dedicated to advancing energy market transformation, digital transformation, and workforce development.
• Our flagship software products—EverForms and EverCert—help organizations digitize complex processes, streamline certifications, and improve operational efficiency.
• We partner with organizations nationwide to build scalable solutions that drive measurable impact across industries.
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