Talent.com
Receptionist - Mail Clerk
Receptionist - Mail ClerkPLG Damage Attorneys • Miramar, FL, US
Receptionist - Mail Clerk

Receptionist - Mail Clerk

PLG Damage Attorneys • Miramar, FL, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Job Description

Job Description

This is a PART-TIME, onsite position.

Shift is 10 am - 3 pm Monday - Friday.

The Receptionist plays a vital role in facilitating communication across the organization. As the first point of contact for clients, visitors, and callers, this position is responsible for creating positive first impressions, ensuring efficient communication, and maintaining professionalism at all times.

The Receptionist must be able to calmly and efficiently navigate a high call volume while providing excellent customer service and ensuring each caller is properly assisted and directed. Receptionists provide clear and transparent communication and escalate issues when necessary to direct supervisors.

In addition to front desk responsibilities, this role also serves as the office Mail Clerk. Duties include receiving, sorting, and distributing incoming mail and packages, preparing outgoing mail and courier shipments, tracking deliveries, and ensuring time-sensitive documents reach the appropriate team members promptly. This position helps maintain organized mail systems and supports operational efficiency by coordinating with carriers and internal departments regarding shipments and delivery needs.

Compensation : $14 per hour

Responsibilities :

Front Desk & Visitor Management :

  • Warmly greet all clients, visitors, and employees upon arrival.
  • Identify the visitor’s name, reason for their visit, and who they are here to see.
  • Notify the appropriate party promptly and ensure a smooth handoff.
  • Maintain a clean, organized, and welcoming reception area.

Call Handling & Routing :

  • Answer all incoming calls professionally and courteously, even during high call volume.
  • Identify the caller by name and determine the purpose of the call.
  • Clearly communicate the process to the caller as they are transferred to the appropriate party.
  • Ensure a smooth transition by confirming the recipient is available before transferring the call.
  • When transferring, provide a brief introduction of the caller to the recipient.
  • If the intended recipient is unavailable, offer alternative solutions such as voicemail or scheduling a callback.
  • Maintain composure and efficiency while managing multiple calls, ensuring each caller receives excellent customer service.

    • Escalation & Communication Support :

  • Recognize urgent or sensitive calls and escalate them to the appropriate supervisor when necessary.
  • Document and relay messages accurately and in a timely manner.
  • Ensure transparency in all communications so callers are aware of the next steps and are not left uncertain.

    • Mail & Package Management :

  • Receive, sort, and distribute all incoming mail, courier deliveries, and packages in a timely and accurate manner.
  • Prepare and process outgoing mail, certified mail, and courier shipments according to company procedures.
  • Track and log packages and time-sensitive deliveries to ensure proper chain of custody and prompt distribution.
  • Coordinate with carriers (USPS, FedEx, UPS, couriers, etc.) for pickups, deliveries, and shipment issues.
  • Notify employees of package arrivals and ensure secure handling of confidential or legal documents.

    • Qualifications : Education :

  • High school diploma or equivalent required.

    • Experience :

  • Previous experience in a receptionist, front desk, or customer service role preferred.
  • Experience handling multi-line phone systems and high call volumes is a plus.
  • Bilingual in Spanish is highly preferred

    • Skills & Abilities :

  • Excellent verbal and written communication skills.
  • Strong ability to multitask while maintaining professionalism and composure.
  • Attention to detail and strong organizational skills.
  • Ability to efficiently manage high call volume while providing outstanding customer service.
  • Proficiency in using office equipment, phone systems, and basic computer applications.
  • Friendly, professional demeanor with a customer-focused approach.

    • About Company

    PLG Damage Attorneys is a law firm founded in Florida that specializes in providing skilled, qualified, and effective legal representation to policyholders who have been wrongfully denied or underpaid by their property insurance providers. Our vision is to be the nation's premier insurance attorney, treating every voice as a family by delivering excellent legal solutions with radical customer service experience, and leveraging large law firm resources with boutique law firm care.

    [job_alerts.create_a_job]

    Receptionist Mail Clerk • Miramar, FL, US

    [internal_linking.similar_jobs]
    Texas Licensed Collections Specialist

    Texas Licensed Collections Specialist

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Collections Specialist to manage inbound and outbound calls for payment collection.Key Responsibilities Handle inbound and outbound telephone calls to perform collectio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Financial Clearance Representative

    Patient Financial Clearance Representative

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Remote - Patient Financial Clearance Customer Service Representative.Key Responsibilities Handle inbound and outbound calls and written inquiries from patients, attorne...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Multi-State Licensed Medical Receptionist

    Multi-State Licensed Medical Receptionist

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Remote Medical Receptionist.Key Responsibilities Handle all inbound calls, determining purpose and directing to the appropriate department Route messages and escalatio...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Claims Clerk

    Claims Clerk

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Claims Clerk responsible for providing claims support through research and investigation.Key Responsibilities Provide general claims support by reviewing, researching, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Coordinator

    Patient Coordinator

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Patient Coordinator (Remote / Non-Clinical).Key Responsibilities Answers incoming calls using approved scripting for emergency and non-emergency situations Identifies an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Experience Representative

    Patient Experience Representative

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Patient Experience Representative to provide exceptional support and guidance to patients and caregivers. Key Responsibilities Handle inbound and outbound calls to sched...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Patient Access Scheduling Agent

    Patient Access Scheduling Agent

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Patient Access Scheduling Agent.Key Responsibilities Handles incoming and outgoing calls to schedule patient appointments across multiple providers and departments Sec...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Patient Advocate

    Patient Advocate

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Patient Advocate to support Medicare patients through non-clinical navigation, coordination, and advocacy services. Key Responsibilities Serve as the primary point of co...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Collections Specialist

    Collections Specialist

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Collections Specialist to manage accounts receivable and ensure timely collection of outstanding balances. Key Responsibilities Monitor and manage accounts receivable fo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Procurement Clerk

    Procurement Clerk

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Procurement Clerk (Remote).Key Responsibilities Evaluate and provide structured feedback on AI model outputs related to procurement tasks Develop prompts for AI models...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Care Management Associate

    Care Management Associate

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Care Management Associate.Key Responsibilities Support comprehensive coordination of medical services through intake and outgoing calls Review eligibility and benefits...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Void Clerk

    Void Clerk

    VirtualVocations • Hialeah, Florida, United States
    [job_card.part_time]
    A company is looking for a Void Clerk - Part Time.Key Responsibilities Process denied invoice requests and void requests related to Claim Percentage of Savings and Bill Review Request and review...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Payment Poster II

    Payment Poster II

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Payment Poster II responsible for posting payments and adjustments accurately.Key Responsibilities Accurately post payments and adjustments from various sources and rec...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Patient Account Services Coordinator

    Patient Account Services Coordinator

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for an Inbound Patient Account Services Coordinator (Remote).Key Responsibilities Develop a deep understanding of specialty processes and customer service impact on patient j...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Clerical Patient Admissions Coordinator

    Clerical Patient Admissions Coordinator

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Territory Patient Admission Coordinator - Clerical.Key Responsibilities Collaborates with referral sources, sales teams, and clients to gather necessary information for...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Mail Clerk - Plantation, FL

    Mail Clerk - Plantation, FL

    Bobby Dodd Institute • Plantation, FL, US
    [job_card.full_time]
    Responsible for all phases of mail production & distribution within the instructed guidelines & timeframes of the mailroom Supervisor. This includes sorting, researching, and delivering the mail to ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Retention Specialist

    Senior Retention Specialist

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    Key Responsibilities Perform data entry and indexing using appropriate software Manage mail operations including sorting, postage application, and delivery Handle miscellaneous departmental dut...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Commercial Collections Specialist

    Commercial Collections Specialist

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for an Experienced Commercial Collector Specialist (Remote).Key Responsibilities : Make a minimum of 80 outbound / inbound calls to collect outstanding balances Negotiate payme...[show_more]
    [last_updated.last_updated_1_day] • [promoted]