Crew Operations Manager

divh2Crew Operations Manager/h2pAs a Crew Operations Manager at Window Hero, youll manage lead, coach, and inspire multiple cleaning technicians to deliver 5-star window cleaning and pressure washing services across your territory. You will ensure that jobs are completed to standard, customers needs are met, and equipment is maintained and in stock. This will include on working on job sites and completing jobs. Youll be responsible for team productivity, customer satisfaction, and KPI growth, acting as the bridge between the office team and field operations. If youre a proactive leader who loves building great teams, solving problems, and taking pride in visible results, we want you on our team./ppKey Responsibilities/pulliConduct morning team meetings to review goals, schedules, and KPIs./liliOn the job with crew./liliLead by example in professionalism, safety, and customer interaction./liliEnsure crews are on-time, equipped, and aligned with the daily plan./liliOversee daily and weekly job scheduling for all crews./liliManage time-off requests and ensure adequate coverage./liliCommunicate promptly with customers about delays or changes./liliTrack crew productivity, job quality, and customer feedback./liliConduct field inspections and coach team members as needed./liliHold crews accountable for hitting daily and weekly targets./liliRespond to all customer calls or texts within 5 minutes when possible./liliMaintain all vehicles and equipment in safe, working condition./liliOversee chemical and supply inventory to prevent downtime./liliConduct working interviews and assist with onboarding new technicians./li/ulpKey Performance Indicators (KPIs)/pulliRevenue: $3,000 average per tech per week ($600/day)/liliCustomer Reviews: 2 new 5-Star Google reviews per tech per week/liliReferrals: 1 new customer per tech per week/liliQuality: Fewer than 1 callback per tech per week/liliTeam Compliance: 75% of technicians meeting KPIs consistently/liliConsistent KPI achievement over 6+ weeks results in additional performance bonuses./li/ulpCompensation Incentives/ppBase Pay: $1,000 per week guaranteed/ppWeekly Bonuses: +$50 bonus for each technician hitting $3,750/week +$50 bonus for earning 5+ new 5-Star reviews in a week/ppReferral Commission: 10% on initial cleaning from referral-generated jobs/ppUpsell Bonus: 10% of service plan revenue from manager-signed upsells/ppAverage Total Weekly Compensation: $1,325$1,700+/ppRequirements/pulliLeadership experience (team or operations management required)/lili12 years in window cleaning, pressure washing, or similar field preferred/liliStrong customer service and communication skills/liliValid drivers license and clean driving record/liliComfortable on ladders and lifting up to 50 lbs/liliProficient with Excel, Word, and CRM systems/liliStrong organization and accountability mindset/li/ulpWhy Window Hero/pulli5-Star company culture built on teamwork and professionalism/liliPaid training and growth opportunities/liliCompany vehicle and fuel card provided/liliFree uniforms and high-quality equipment/liliRegular company events and recognition programs/liliOpportunities for advancement into regional management/li/ulpI started part-time at Window Hero while in college. I worked my way from Crew Member to Crew Leader and now its my full-time career! Connor Smith, Window Hero Crew Leader/ppJoin the Window Hero Team/ppIf youre a results-driven leader who values teamwork, excellence, and growth we want to hear from you. Apply today and become a Hero in your community!/p/div