Hybrid Administrative Associate (M-F, 1130am-8pm)

The Administrative Associate is a professional delivering exceptional customer service to external stakeholders.

Job Duties

Utilize appropriate logs and / or tracking software for all administrative work

Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task life cycle.

Perform work in administrative support including but not limited to answering phone line providing customer service editing documents for communications / memos / presentations data entry for expense / time / other creating reservations / scheduling (Meetings conference rooms A / V hospitality travel concierge) content / asset management records or other research high volume mail support

Use established procedures standards and formats to complete administrative requests to client satisfaction

Communicate with team members lead supervisor or client on job or deadline concerns

Meet contracted deadlines for service delivery to our clients

Troubleshoot basic software or hardware problems

Help to foster a proactive environment of continuous service enhancement and relationship building with the client

Perform quality assurance on work of others as requested

Adhere to Williams Lea policies in addition to client policies

Use equipment and supplies in a cost efficient manner

Qualifications :

High school diploma or equivalent

Minimum (1) year administrative support experience preferably in a legal banking or large corporate environment

Skilled in the use MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills

Familiar with other software programs for providing administrative support

Strong attention to detail; able to work on multiple projects simultaneously

Must have good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and / or confidential documents and information

Able to exercise good judgment to make decisions that conform to business needs and policy

Good problem solving skills with the ability and understanding of when to escalate a problem to a supervisory level

Ability to maintain professional composure when working with immediate deadlines

Ability to work both independently and collaboratively as part of a team

Ability to work in a fast paced environment

Ability to communicate professionally both verbally and in writing

Demonstrate proficiency in using equipment / technology / software and hardware necessary to perform job functions

Must be self-motivated with a positive attitude

Proven customer service skills are required in order to create maintain and enhance customer relationships

Additional Information :

The salary for this role at the noted Williams Lea by RRD location is $16.75 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education qualifications skills experience certifications proficiency performance shift location and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential call-in and / or stand-by pay. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer / partner discounts.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic / civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

#GOC

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability / veterans

Remote Work : No

Employment Type : Full-time

Key Skills

Business Intelligence,Car Driving,Analysis,Android,Fireworks

Experience : years

Vacancy : 1