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Program Supervisor
Program SupervisorSevita • Tucson, AZ, US
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Program Supervisor

Program Supervisor

Sevita • Tucson, AZ, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Program Supervisor

Position Type : Full-time, non-exempt, hourly supervisor role.

Scope of Role : Supervises a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals in periodic, vocational or day programs. Duties are split between the provision of direct support, professional or program activities and supervision.

Key Responsibilities :

  • Supervise Direct Support Professionals
  • Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment.
  • Generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours.

Essential Job Functions :

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.

Services and Supports :

  • Direct Support : Works regularly scheduled shifts as a direct support professional.
  • Records : Documents as required; reviews individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintains
  • Program Planning : Assists the Program Director in development of individual program plans; trains and monitors implementation of plans each day across all shifts.
  • Team Meetings : Attends and assists with routine progress meetings.
  • Compliance : Assists the Program Director in maintaining licensing compliance for program services and supports; implements Sevita compliance plan; manages individual rights implementation.
  • Management of Individuals' Assets : When assigned, assures safety of individual's funds and property; monitors spending and reconciles individual's financial accounts monthly.
  • Incidents : Completes or assists DSPs in documenting incident reports; submits initial incident reports to the Program Director.
  • Billing and Utilization : Compiles or accumulates census or attendance information; reviews data and attests to accuracy; submits accurate data to the Program Director or appropriate billing authority.

    • Health Care :

  • General Health Care : Monitors health of persons being served; documents; communicates with medical professionals as appropriate; implements preventive strategies to limit illness and serious incidents; reviews and monitors documentation across all shifts.
  • Appointments : When applicable, schedules or assists in scheduling health care appointments; may accompany individuals to appointments; may assist with communication; documents visits; oversees follow through of orders; communicates results as appropriate with families, guardians, case managers, day programs or others.
  • Medications : When applicable, accurately administers or supports self-administration of medication and documents delivery of medications and treatments; reviews all other medication documentation for accuracy and completeness, daily or weekly as required; reviews medication errors with employees; communicates medication changes and provides training across all shifts; maintains appropriate security of medications and supplies.
  • Medical Supplies and Equipment : Purchases and maintains medical supplies and equipment in consultation with Program Director; communicates with employees and may assist with training on proper use.
  • Dietary planning : Develops menus based on diets, preferences, and occasions, and with the exception of some in-home services, purchases or oversees purchasing of food and supplies in accordance with planned menus and individual choice or need; directs and monitors food service, consistent with individual plans.

    • Stakeholder Relations :

  • Communications : Maintains productive and professional relations with individuals, families, case managers and other stakeholders.
  • Customer Service : Implements Sevita Customer Service Standards; trains DSPs in delivery.

    • Personnel :

  • Recruitment and Hiring : As needed, assists with recruitment; interviews and hires direct support professionals in consultation with the Area Director and Talent Acquisitions teams.
  • Employee Scheduling : Populates and maintains schedule to assure that all shifts are covered, and overtime is minimized.
  • Training : Assists with onboarding and delivers orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment; Verifies training records are accessible in the home and are completed by all staff on the schedule.
  • Evaluation : Prepares and conducts annual evaluations for Direct Support Professionals, in consultation with the Program Director.
  • Discipline and Termination : Coaches employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consults with the Program Director on all matters of discipline.
  • Employee Safety : Responsible for employee safety and workers' compensation within the program; implements and monitors compliance with safety standards.
  • Management : May assist with or lead monthly program meetings for direct support professionals; documents monthly meeting agenda and attendance.

    • Financial Management :

  • Purchasing : When applicable, purchases food and household supplies; purchases office supplies and minor equipment; reviews and attests company credit card statements and monthly invoices; directs employees as necessary; monitors and attests to cost effective, accurate and applicable spending.
  • Individuals' Served Funds Management : Secures and safeguards individuals' served funds locally; uses forms for money / debit card transfers; updates financial ledgers weekly and maintains itemized receipts for purchases on behalf of individuals served
  • Billing and Utilization : Reviews census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports.
  • Staffing : Monitors staffing hours for budgetary compliance.

    • Census Management :

  • Census Capture : Captures daily census within systems; understands importance of accurate and timely service capture along with required documentation.
  • Census Performance : Develops basic understanding of census, including how census is measured and census performance for locations; Escalates potential service disruptions
  • Placements : Supports location preparations required for expected placements (e.g., room & furniture set-up, safety requirements, etc.).

    • Maintenance :

  • Vehicles : When applicable, test drives vehicle monthly; inspects vehicle lifts and seatbelts monthly; reports safety concerns immediately to supervisor or maintenance personnel; assures vehicle is washed and cleaned; trains staff in safe vehicle operation and safely transporting individuals; ensures routine maintenance is performed.
  • Living Environment : When applicable, schedules and monitors daily and seasonal housekeeping; oversees lawn and yard care. Maintains neat, clean and safe environment for individuals served.
  • Maintenance and Repair : When applicable, makes or arranges for minor repairs; reports to and schedules repairs by maintenance personnel as required; monitors environmental safety; monitors water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replaces furnace filters monthly.
  • Equipment : Monitors wheelchairs, lifts and other safety equipment; sees that repairs are made promptly and correctly in the event of faulty equipment.

    • Other :

  • Performs other duties and activities as required, including backfilling roles under your supervision.
  • MPA = Mobile Punch Authorized for timekeeping.

    • Supervisory Responsibilities :

  • Supervises the Direct Support Professionals.
  • Manages assigned personnel. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.

    • Minimum Knowledge and Skills Required for the Job :

    The requirements listed below are representative of the knowledge, skill, and / or abilities required to perform the job.

    Education and Experience :

  • High School diploma or equivalent
  • One-year related work experience
  • Must be 18 years or older.
  • Working knowledge of computers

    • Certificates, Licenses, and Registrations :

  • Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.
  • Other licensure(s) or certification(s) where required by regulatory authority.

    • Work Environment :

  • Provides and oversees services or supports in residential, vocational, or in-home settings.
  • The Program Supervisor works at the program location and is generally expected to visit each shift and all employees at least one time per month,
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