Program Manager

Role : Program Manager

Basic Functions

This role has responsibility for the successful and strategic management of a team of Recruiters, and, depending on the client, other roles such as Recruiting Logistics Specialist, Sourcing Specialists and Associate Recruiters tasked with candidate screening, scheduling and post offer administration. The Program Manager will be responsible for stakeholder Management, Program Management.

The Program Manager may be responsible for one of several teams within a client or responsible for all individuals within a client or project. As applicable, the manager may also coordinate the search, selection and overall optimization of suppliers (recruitment agencies) as a supplement to the sourcing & talent chain management strategy. He / she has responsibility to achieve and exceed both financial and recruiting goals / service level agreements (SLAs) for their area of responsibility. This role may also be requested to be on-site by the client.

Major Duties and Resposibilities

• Manage and lead a team of Recruiters, Sourcing Recruiters, RLS, Associate Recruiters, professional and technical recruiting functions.
• Anticipate needs and allocate recruiting resources and requisition loads to ensure a high level of customer service to HR and hiring managers.
• Monitor and measure the satisfaction of clients in order to respond to escalated client concerns and be proactive about preventing future issues.
• Act as a consultative business partner by knowing the labor market and the client’s business industry in order to provide exceptional recruitment consulting strategies across multiple talent pools.
• Coach and counsel recruiters on sourcing techniques, recruitment strategy, process administration and their own consultative ability, including cross-border processes.
• Develop the recruiting team into expert consultants and inspire them to exceed targets.
• Work within and manage the recruiters (and suppliers) in a metric-driven environment.
• Drive continuous process improvements in a demanding and rapidly changing business environment.
• Audit the teams’ metrics, process adherence and administrative compliance, including local / regulatory requirements.
• Manage the activities to attract, screen and place other talent pools including university graduates, military, client referrals, client alumni and silver medalists, contractors / temporary employees, and other free agents.
• Manage the selection, onboarding, and optimization of suppliers (recruitment agencies) as a supplement to the sourcing & talent chain management strategy.

Qualification :

Min Years of Experience

Skills Required

Technical :

Professional :