IT ProfessionalHealth Point • Bryan, TX, United States
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IT Professional
Health Point • Bryan, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Escalate issues that hinder SLA targets and collaborate with other IT staff to streamline processes. Document and manage assistance requests accurately, support reporting and analysis, and identify root causes to prevent recurrence. Technical Support Utilize a ticketing system, perform remote assistance, and conduct desk?side visits as needed. Troubleshoot advanced hardware and software issues, applying creative thinking and innovative problem?solving skills. Manage end?user technology setup and deployments and participate in on?call rotations when required. System & Asset Management Administer user accounts, permissions, and groups using Active Directory, ensuring proper access control. Maintain inventory and tracking of hardware and software assets, conduct regular audits, and manage procurement and rotation. Maintain the RingCentral telephony system, including call routing, IVR menus, and automated attendant features. Assist with Data Access Requests, provisioning equipment, licensing, backups, and system security. Customer Service Continuously seek opportunities to improve customer service skills. Professional Development Security & Compliance Empathy Treat all patients, guests, and colleagues with respect and inclusivity. Excellence Maintain ethical standards and strive for job?performance excellence. Enjoyment Show appreciation, seek feedback, and embrace growth. Commitment to Patient / Customer Service Provide timely resolution and positive experiences. Gratitude Maintain a positive attitude and acknowledge well?being. Collaborative Team Adapt, enthusiastically work with others, and encourage professional growth. Quality Improvement Promote ongoing improvement efforts for quality standards. Accountability Follow regulatory guidelines and HealthPoint policies consistently.
Join to apply for the IT Professional role at HealthPoint
The IT Professional provides advanced technical support to end-users, ensures the smooth operation of technical systems and hardware, assists with deployment and maintenance, performs routine maintenance, manages inventory, and maintains technical documentation.
Primary Responsibilities
- IT Service Management
Oversee incoming assistance requests, prioritize them, assign tickets, and ensure timely resolution and follow?up.
Handle support incidents via phone, email, and other communication channels.
Configure and install hardware and software, maintain systems, and develop device images for workstations.
Provide excellent customer service, practicing active listening and clear communication to navigate technology effectively.
Engage in self?directed learning to expand technical knowledge and keep up with industry advancements.
Adhere to security and privacy protocols, ensuring system security and HIPAA compliance.
Mission, Vision, and Values
Culture
Seniority Level
Entry level
Employment Type
Full?time
Job Function
Information Technology
Industries
Health and Human Services
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