Customer Service Representative

Title: Customer Service Representative

Company: Insurance - LHH

Schedule: Onsite | Monday–Friday

Flexible shifts available (7am–4pm, 8am–5pm, or 9am–6pm)

Start Date: ASAP

Training and support will be provided by both the current CSR and the Renewal Manager.

Key Responsibilities:

• Respond to inbound customer calls (average 30–50 per day).

• Manage case files, service tickets, and insurance policy requests.

• Process certificates of insurance and other policy-related documentation.

• Assist with general case management duties assigned by leadership.

• Maintain accurate records and ensure timely updates within internal systems.

• Provide clear, professional support and guidance to policyholders.

• Collaborate with the CSR and Renewal Manager throughout training and task transitions.

• Support renewal workflows and help resolve service inquiries or escalations.

• Uphold company standards for communication, accuracy, and customer care.

Requirements:

• Insurance experience required (CSR, agency service, case management, or similar).

• Strong proficiency in Microsoft Office and general computer systems.

• Experience processing certificates or insurance service requests.

• Ability to manage high-volume phone activity (30–50 calls per day).

• Strong organizational skills and ability to multitask in a fast-paced setting.

• Excellent verbal and written communication skills with a professional, friendly demeanor.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance