Customer Training Instructor I

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.  Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

The purpose of this position is to support regional and statewide lottery sales initiatives by conducting marketing research, delivering product and systems training, and strengthening relationships with retailers and lottery officials. This role enhances product performance, drives sales growth, and ensures successful implementation of new games, promotions, and marketing programs through field support, communication, and engagement at events.

Responsibilities include, but are not limited to :

• Conducting marketing research and supporting the development, implementation, and execution of marketing promotions and product training within the assigned region.
• Serving as a primary liaison between the company, lottery officials, and retailers to ensure effective communication, alignment, and partnership.
• Developing and delivering training for retailers, lottery representatives, and company staff on equipment operations, systems functionality, and game products.
• Visiting retailers to promote sales initiatives, strengthen relationships, and support overall business growth.
• Assisting with field research to identify opportunities, trends, and performance insights that inform business decisions.
• Supporting the design and rollout of programs aimed at increasing sales and enhancing product performance.
• Overseeing company gaming activities at marketing fairs, community events, and promotional engagements.
• Assisting with the implementation of new games and enhancements to existing game portfolios.
• Participating in the planning, coordination, and execution of new game testing activities.
• Creating and producing game sales presentations, training materials, and supporting documentation.
• Attending and contributing to regional and statewide sales meetings, conferences, and training sessions.
• Maintaining and updating all training documents, reference materials, and instructional guides used by retailers and internal staff.
• Assisting lottery personnel with retailer troubleshooting, including chronic performance challenges and technical issues.
• Performing additional projects and duties as assigned to support regional and statewide marketing objectives.

Qualifications

Success Profile

#LI-NA1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $39,848 - $103,002. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note : programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.