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Client Support Specialist
Client Support SpecialistDeWinter Group • Las Vegas, NV
Client Support Specialist

Client Support Specialist

DeWinter Group • Las Vegas, NV
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
[job_card.job_description]
Title: Client Support Specialist
Job Type: Permanent / Full Time
Target Start Date: ASAP
Work Location/Structure: % Remote (PST Hours Preferred)

About the Opportunity:

Our client, a leader in the FinTech and Compliance industry, is looking for a skilled Client Support Specialist to join their team for a full-time role. This project involves serving as a frontline advocate for customers, providing Tier 1 technical and operational support across their modern, compliance-first SaaS platform. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables:

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
  • Serve as the first point of contact for clients via chat and ticketing systems, providing timely, professional responses.
  • Troubleshoot issues within the platform, replicate behavior, identify root causes, and distinguish between user error and true product bugs.
  • Monitor, triage, and manage the support ticket queue, ensuring response and resolution times are met, and consolidating duplicate tickets.
  • Partner with QA and Engineering to test bug fixes and new feature releases in sandbox/beta environments.
  • Support new customer onboarding by validating configuration and assisting with environment setup.
Required Skills & Experience:

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
  • 1–3 years of experience in a technical support, client support, or client success role at a SaaS or technology company.
  • Deep expertise in troubleshooting complex web/SaaS applications (beyond basic hardware/password resets) and identifying root causes. This isn't a learning role—you need to be a subject matter expert.
  • Demonstrated ability to work autonomously and manage your own time effectively to meet project goals in a remote setting.
  • Experience with CRM/ticketing and chat tools (e.g., Zendesk, Freshdesk, or similar), including triaging and escalating complex issues.
  • Strong written and verbal communication skills to provide clear and concise status updates and guide clients through solutions.
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