Medspa Coordinator

Medspa Coordinator

With two decades of excellence, Kalologie Medspa stands as a premier destination for aesthetic and wellness treatments. Our team of highly trained experts is renowned for their personalized approach, providing safe, effective, and medically-proven treatments that achieve exceptional results.

We are proud of our team based culture, with a genuine focus on well-being. As we continue to expand, we remain committed to our core values and a passionate pursuit of excellence.

We are seeking an experienced Medspa Coordinator at our new location at Club Studio South Windsor. You thrive working in a fast-paced environment and are always willing to learn more and strengthen your skills to deliver the best service and results.

Position Overview: The Client Care Coordinator plays a key role in delivering a seamless client experience at Kalologie Medspa. This position supports daily spa operations, including answering calls, managing appointments, processing transactions, and ensuring top-tier client care.

Schedule: This is a part-time role averaging 20 hours per week. Open availability is required, including weekday, weekend, and evening shifts.

Responsibilities:

• Deliver exceptional client care and maintain high customer service standards
• Answer and manage inbound calls, texts, emails and online appointment requests
• Coordinate appointment scheduling, rescheduling, and cancellations
• Actively promote treatments, services, products, programs, promotions, and discounts
• Provide timely, accurate responses to client inquiries, ensuring complete satisfaction
• Accurately process client transactions with efficiency
• Multitask and prioritize tasks while maintaining composure and putting clients first
• Perform opening and closing procedures for the clinic
• Assist with general administrative duties such as mailing, filing, typing, and data entry
• Maintain a professional, organized, and clean workspace and appearance
• Uphold client confidentiality in accordance with company policies
• Perform local outreach and coordinate events
• Support management with additional projects or tasks as needed

Qualifications:

• 1+ years of experience in customer service, preferably in a spa, wellness, or medical setting
• Strong customer service and sales skills with a client-first attitude
• Ability to thrive in a fast-paced, multitasking environment
• Exceptional organizational and time-management skills with a high level of accuracy
• A collaborative team player with a positive attitude
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented with a commitment to providing the highest level of client care
• Familiarity with medical offices, cosmetic procedures, or skincare products is a plus
• Experience with Zenoti or similar POS systems is preferred but not required
• Social media savvy is a bonus

Compensation:

• Hourly Pay: $18.00 - $25.00 per hour (based on experience and location)
• Potential for bonuses based on performance and clinic success

Kalologie offers a competitive salary with flexible schedules, generous service discounts, and ongoing training opportunities on new techniques, equipment and products. We promote continued growth and development through our rapidly expanding medical aesthetic clinics.