Program Director

Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

Annual Salary : $70,304

OUR MISSION AND PERFORMANCE EXPECTATIONS

The MENTOR Network is a mission driven organization dedicated first and foremost to the children and adults we serve and support. The Network expects all employees to be mindful of this mission, and to perform their job to its fullest, and as stated in their job description.

SUMMARY

The Program Director IDD Services Host Home is responsible for supervising the services delivered within the Host Home program and over-seeing the Mentor providers and all individuals served by the program. The Program Director IDD Services Host Home supervises Program Supervisors, Redwood-Host Homes, and Mentor Recruiters. The Program Director IDD Services Host Home is responsible for the operation of the program including case management, Mentor recruitment, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and ensures the quality of services delivered. The Program Director IDD Services Host Home generally works full-time in a supervisory capacity, is considered on-call and expected to be available in the event of emergency. The Program Director works at regional office is generally expected to visit each Host Home regularly.

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below :

Services and Supports

Program Planning : Acts as the QIDP (when required), writes and approves individual program plans; trains and assists Program Supervisors with implementation of plans across all shifts.

Records : Periodically audits individual records and other program documentation for accuracy and completion.

Team Meetings : Conducts progress meetings and (quarterly, annual and / or other) reviews as appropriate or determined by the interdisciplinary team; provides and approves written and progress reviews.

Compliance : Oversees licensing compliance for program services and supports; assures timely and accurate program documentation; implements Network compliance plan; manages individual rights implementation.

Management of Individuals' Assets : When applicable, implements system and oversees management of individual’s funds and property, assuring safety and accuracy; audits, monitors and reviews individual’s financial accounts.

Incidents : Implements proactive strategies to reduce or eliminate serious incidents; takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; reviews all incidents and directs appropriate response; ensures timely incident reporting; reviews, approves and submits all incident reports as required.

Stakeholder Relations

People Served : Maintains and fosters communication and relationships with individuals, families, case managers, managed care contractors and other stakeholders; monitors customer satisfaction and implements improvement strategies; advocates on behalf of individuals receiving services.

Public Relations : Communicates where appropriate with the general community, neighbors, and competitors and other outside organizations.

Payer and Government Relations : Maintains and fosters positive relationships with applicable government authorities, such as counties, regional centers and managed care contractors, and all referral agencies.

Political Involvement : Participates in building relationships with local legislators and government officials; makes political contacts and advocates on behalf of the industry, company and persons receiving services.

Personnel

Recruitment and Hiring : Assists with recruitment and interviewing of all staff; hires Program Supervisors, and Mentor Recuitors in consultation with Area Director; approves hire of Program Services Clinical Coordinators, and other staff members.

Training : Organizes and implements on-site orientation and training for assigned programs; monitors training compliance and documentation; provides orientation, training and guidance to Program Supervisors and Mentor Recruiters.

Employee Scheduling : Designs and monitors schedule.

Evaluation : Conducts annual Program Supervisor and Mentor Recruiter evaluations in consultation with Area Director; reviews and approves annual Program Services Clinical Coordinator and other staff evaluations.

Coaching, Discipline and Termination : Coaches employees, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding discipline and termination in consultation with Area Director and Human Resources; handles termination of Program Services Clinical Coordinators and other staff members as necessary.

Employee Safety : Responsible for employee safety and workers’ compensation programs; monitors compliance; assists in returning employees to work; implements, oversees and trains employees about safety.

Management : Conducts monthly staff meetings; attends monthly regional meetings.

Growth and Development

Development : Maintains business performance and meets annual growth plans; assists with new start or other core development initiatives where assigned.

Scouting : Promotes relationships with families, case managers and other stakeholders; identifies opportunities by following industry trends and responding to payer need.

Efficiency : Directs program strategy to manage census, maintain occupancy, improve daily attendance and / or maximize utilization.

Financial Management

Purchasing : When applicable, approves purchase of food, supplies and equipment; reviews and monitors monthly invoices for accuracy and budgetary compliance.

Billing and Utilization : Oversees census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports.

Staffing : Monitors staffing hours for budgetary compliance.

Mentor Host Homes

May direct the recruitment of Mentors, coordinates pre-service education of Mentor providers, conducts assessments during the assessment and final home certification, helps facilitate the matching process, ensures compliance with the annual recertification of homes

Responsible to ensure all Host Homes meet the Mentor standards as well as those of the funder. Ensures appropriate matching of the individual receiving services to the appropriate independent contractor mentor provider.

Oversees the coordination of program services for the individuals receiving services, their families, and the Mentor Providers. Program services include providing support and guidance to ensure that the intervention, goals and objectives as formalized in the Consumer Program Plans are consistently meeting the preferences and needs of the individual receiving services.

Other

• Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES

Directs and supervises the Program Supervisors and Mentor Recruiter, and oversees indirect staff members of the program.

Minimum Knowledge and Skills required by the Job

The requirements listed below are representative of the knowledge, skill, and / or abilities required to perform the job.

Education and Experience :

Bachelor's degree in Human Service, Master’s preferred

Years of related experience per state requirements :

Ohio : 1 year of experience

Pennsylvania : 2 years of experience

All other states : 5 years of experience

Additional education or experience where required by regulatory authority.

Certificates, Licenses, and Registrations :

Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.

QMRP, QIDP, or QDDP certification preferred.

Other licensure or certification where required by regulatory authority.

Other Skills and Abilities :

Other Requirements :

Physical Requirements :

AMERICANS WITH DISABILITIES STATEMENT

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.