Family Coach

Salary: $26.85 - $28.85 per hour DOE

Job Title: Family Coach

Dept/Pgm: IHOT

Reports to: Director of Outpatient Services

Classification: Regular, Full-Time, FLSA Non-Exempt

Location: Oakland Office

Schedule: Mondays - Fridays 8:30 am - 5:00 pm

About Us: Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Our Mission: To empower people living with mental health and co-occurring substance use challenges to achieve recovery, self-sufficiency, and deeply connected, meaningful lives within their communities..

Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

Position Summary:

This position will provide support, psycho-education, and linkage to resources through 1:1 interaction and groups to families impacted by their loved ones mental health symptoms who are enrolled in the IHOT program.

Position Responsibilities:

. Provide outreach, engagement, and rapport building to family members/caregivers of prospective IHOT participants.

Provide a range of supportive services for family members and caretakers, including education about mental health disabilities, referrals to services for trauma, connection to NAMI service, and other services.

Conduct weekly family support groups which allow family members and caretakers the opportunity to share experience, get support from others in similar circumstances, and normalize their feelings.

Provide support to families when loved ones are in crisis.

Help families navigate institutional settings and hospitals when their loved ones are there.

Serve as a liaison between the IHOT team and family members/caretakers.

Collect data and provide information for reports to funders and other community partners regarding services provided and outcomes.

Participate in case conference, team meetings, and periodic training opportunities.

Bill services to MAA and maintain case notes.

Share in the responsibilities of providing on-call services on the weekends

Other duties as assigned.

Qualifications:

Required:

Mental Health Rehabilitation Specialist, falling into one of these categories:

A Bachelors degree and four years of experience in a mental health setting.

or

A Masters Degree and two years of experience in a mental health setting.

or

A post-Associate Arts (AA degree) or Specialization in Alcohol and Drug Abuse Studies (CATC) and six years of experience in a mental health setting.

or

Masters degree and registration with the BBS as an MFT Intern, ASW, or PCC Intern.

. Lived experience as a family member of someone with mental illness, homelessness, and/or co-occurring disorders required.

Understanding and practice of culturally sensitive components of direct service delivery

Must possess strong engagement skills.

Strong organizational and detail orientated time management skills.

Excellent verbal and written communication skills. Must be able to juggle multiple priorities at once.

Ability to build supportive and respectful working relationships with participants and their families.

Ability to effectively intervene in crisis situations using de-escalation techniques.

Proven ability to work independently, effectively as an individual and part of the team.

Strong community networking skills and ability to build resources and relationships that improve continuity of care.

Ability to work flexible hours, including some weekends and evenings.

California Drivers License and Own Vehicle

Must be able to gain clearance to visit jails and correctional facilities.

Preferred:

Bilingual (Spanish, Mandarin, Cantonese, Vietnamese) preferred.

KPIs:

1. Minimum two outreach attempts to assigned clients within five days of referral

2. Minimum one weekly outreach attempt for the next 90 days

3. Minimum 15 client contact hours per week

4. Responsiveness to the client and/or staff emails and voicemails within 24 hours or next business day

Work environment/Physical demands:

The work environment and physical demands described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, in accordance with applicable laws.

Physical Activity:

The position requires periods of sitting, standing, and walking throughout the workday. Employees may be required to move between offices, program spaces, and meeting areas, including navigating stairs.

Lifting & Carrying:

Must be able to lift, carry, or move items up to 15 pounds on an occasional basis.

Manual Dexterity & Communication:

Requires the ability to operate a computer, keyboard, and other office equipment; to talk and hear in person and by telephone; and to read printed and digital materials.

Work Environment:

Work is typically performed in an office or community-based setting with standard lighting, temperature, and noise levels. Some positions may require travel between locations as part of regular duties.

Travel required:

This position requires regular travel to multiple agency and partner locations within the Bay Area. Employees must have reliable transportation and the ability to reach designated sites within reasonable travel times.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

EEO Statement:Bonita House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.