Program Assistant (ACT) - Community Support Program

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position : The Bridge's Program Assistant for the Assertive Community Treatment Team will support the team leader, staff, and psychiatrist in communication with Managed Care ensuring documentation is faxed and transmitted to MCOs to authorize services and medications.

Essential Position Functions :

• Compile and send weekly census reports and monthly change of status reports to SPOA.
• Maintain consumer medical records and computerized data to ensure compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene standards, and Bridge policies and procedures.
• Assist staff as it relates to data entry and maintenance of consumer records.
• Attend morning meetings, take minutes, and communicate relevant scheduling and program information to staff as they conduct their work in the community.
• Create a consumer medical records chart.
• Archive medical records and copy records for medical record requests.
• Maintain and update program logs, AND monthly and weekly organizational boards.
• Update the team scheduling calendar to support the Director.
• Maintain and update program materials, forms, and office supplies.
• Responsible for all telephone inquiries relating to the program and triaging messages between the program and clinicians conducting community visits.
• Provide receptionist duties when needed.
• Coordinate time sheet collection & paycheck distribution to the program.
• Liaison to staff completing field visits in accordance with program safety plans.
• Conduct health insurance eligibility checks and ensure accurate updated information is entered in the electronic medical record.
• Notify staff and support program staff to ensure consumers are enrolled and recertify for Medicaid and health insurance.
• Provide team with information about consumer's status with Medicaid Managed Care Organizations (MCOs), spend-downs, and inactive status.
• Support staff with communication with HRA, Medicaid, MCOs and consumers to enroll, and address spend-down issues and eligibility.
• Conduct electronic charting audits to ensure all documents are completed and available for the team to complete monthly Medicaid billing.
• Run electronic reports to support the Team Leader to manage oversight of documentation.
• Coordinate with the Biller and the Billing Manager to ensure monthly billing can be submitted timely and all issues are resolved when denials are received for bills submitted to the Department of Health and MCOs.
• Support the team in the coordination of up-to-date information in the electronic medical records.
• Assist with tracking of Health Home enrollment and submit reports to Health Homes on participant status as needed, and communicate with Biller and Billing Manager on payment that should be submitted to the Health Home.
• Manage service dollar petty cash account in accordance with THE BRIDGE's policy and procedures for the distribution and reconciliation of metro cards and cash for consumer purchases.
• Process check requests for the program.
• Provide culturally competent support in accordance with THE BRIDGE's policies.
• Perform other duties as required by the Director, Assistant Vice President, and Senior Vice President of Community Support Programs.
• Bachelor's Degree Preferred (BA, BS).
• Previous administrative experience is required.
• Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with consumers and family members, government agencies, and agency staff.
• Excellent diplomacy, poise, and social skills to deal with consumers facing a range of problems including serious mental illness, substance abuse, crisis, and stress.
• Ability to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment.
• Must maintain confidentiality and have the ability to exercise a high level of judgment / discretion.
• Ability to create and maintain well-organized administrative and operational systems;
• Knowledge of electronic medical records, AWARDS preferred.
• Knowledge and proficiency in MS Word, Excel, and PowerPoint.
• Willingness to learn new electronic medical programs as needed.
• Spanish speaking preferred.

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer