Program Manager

divh2Senior Program Manager / h2pIts fun to work in a company where people truly BELIEVE in what theyre doing! / ppWere committed to bringing passion and customer focus to the business. / ppA Creation Technologies Senior Program Manager (Sr. PM) is a highly experienced professional responsible for leading complex customer accounts and programs, regardless of size or complexity. This role serves as a key leader within the organization, driving strategic initiatives, influencing operational outcomes, and championing customer success. The Sr. PM mentors junior team members and plays a pivotal role in aligning business unit (BU) strategies with customer goals. / ppDUTIES AND RESPONSIBILITIES include, but not limited to : / pulliLeads high-profile programs, aligning strategic goals with customer requirements and operational capabilities. / liliOversees program metrics such as revenue, on-time delivery, and material excess, driving continuous improvements. / liliFosters collaboration across CFTs and business units, engaging stakeholders at all organizational levels. / liliChampions systemic improvements, leveraging expertise in operational targets and owns CFT budget planning and material forecasting, addressing Profit and Loss (PL) variances and driving cost optimization strategies. / liliDevelop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates. / liliManagement of process validations such as : Installation qualification (IQ), Operational qualification (OQ), Performance qualification (PQ). / liliLeads program quoting and re-quoting activities, ensuring accurate forecasting and profitability. / liliImplements corrective actions for quality issues, working with technical teams to identify root causes. / liliProactively anticipates risks, creating mitigation plans for high-impact scenarios. / liliServes as the primary advocate for customer success, ensuring alignment between customer goals and organizational objectives. / liliLeads customer business reviews, presenting performance data and strategic recommendations. / liliMentors Program Managers and CFT members, fostering a culture of collaboration and continuous improvement. / liliDesigns and facilitates training programs for program management professionals. / liliLeads and influences strategic initiatives at the BU level, aligning resources to achieve long-term objectives. / liliDevelops and manages programs to improve service delivery and customer satisfaction. / liliTravel as required (up to 10%). / liliOther duties and responsibilities as assigned. / li / ulpQUALIFICATIONS : / ppEducation and Required Experience : / pulliBachelors degree or equivalent combination of education and experience. / lili6+ years of progressive electronic manufacturing services (EMS) or relevant industry experience, with a proven track record of success in managing complex programs. / li / ulpSkills Required : / pulliAdvanced understanding of program management principles, including New Product Introduction (NPI), lean techniques, and Six Sigma. / liliStrong expertise in financial forecasting, budgeting, and variance analysis. / liliExceptional leadership, mentoring, and communication skills, with the ability to influence at all organizational levels. / liliAdvanced proficiency in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) and Enterprise Resource Planning (ERP) systems. / liliCertified Six Sigma Green Belt preferred. / li / ulpIn compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $75,000-$125,000 per year. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked. / ppCreation Technologies is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. / ppIf you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team. / ppIf you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially. / ppCanada : Title for the position will be in accordance with applicable national and local laws. / p / div