Global Account Manager

Job Summary:

The Global Account Manager acts as the “Voice of the Customer” to formally communicate and facilitate solutions that help Technimark grow our business. The Global Account Manager is a highly visible position and in many cases is the “face of Technimark to our clients”, so personal conduct and professionalism are paramount in this role and to our success. Both externally and internally, the Global Account Manager is the central point of information for all client and program related activities. The Global Account Manager may have direct management responsibility for Regional Account Managers and/or dotted line responsibility for client related information, strategy and updates.

Knowledge | Experience | Skills:
Bachelor’s degree (preferably in Business Administration, Communications, Marketing or related field). Computer proficiency. Excellent interpersonal and communication skills (including presentation and negotiation proficiency). Experience in servicing a wide variety of both internal and external customers in the manufacturing environment. Sales and Negotiation skills (must have history of successful selling and negotiating positive outcomes). Needs to show a strong history of continuous personal development to improve business, technical, sales and overall skills.

Essential Duties & Responsibilities
• Play a leading role in the development and execution of TM’s global account management and growth plan
• Global point of contact responsible for the oversight and delivery of all internal/external client initiatives
• Ensure all of the critical tasks relating to assigned accounts are completed on-time and in budget (requires working closely with and overseeing other internal teams and direct management)
Business development responsibilities include:
• Within the assigned account base, this position is responsible for securing new business and leading all new business efforts
• Establishing good personal and professional relationships with key stake holders across the client’s organization, including: sr. managers, buyers, plant level managers, quality teams, etc.
• Organizing and hosting all client visits to TM facilities or TM visits to client facilities (includes working with all internal teams to have requested information prepared and in a professionally presented format)
• Regular travel to client sites to address needs, understand current satisfaction levels and look for new business opportunities
• Work closely with development group to define commercial applications for new technologies
• Set up new product/technology introductions (working with internal technical team)
Commercial responsibilities include:
• Responsible to work with the client and Technimark’s global sites/teams (customer service, business development and sr. management) to complete short and long-term budgeting /forecasting for assigned accounts
• Pricing adjustments – manage or oversee the implementation of selling prices and or terms and conditions on an agreed upon frequency (these updates can be attributed but not limited to cost changes in raw materials, labor standards, distribution, and or market conditions)
• Monitoring expected yields/margins (daily, monthly, yearly) to ensure TM is performing to or exceeding our internal profitability targets. If we are not performing to expectation then the Global Account Manager must notify broad internal team to identify root causes. When inconsistencies arise between a program’s quoted (or anticipated) margin and the reality of what is being realized in manufacturing (cycle times, higher scrap %’s, lower MOQ’s, etc.), the Global Account Manager will be responsible for working with TM’s global operations team to understand what is driving the variances and negotiating a mutually agreeable resolution. If help from senior management is needed, the Global Account Manager must escalate to obtain necessary help.
• Quoting - working with multiple cross-functional departments (quoting team, business development, tooling, automation, operations, etc..) to kick-off and complete the quote on-time
• Lead internal pricing meetings and make recommendations to management to gain internal support and approval for new business bids
• Responsible for submitting final proposal on-time and in a professional format directly to the client
• Presenting proposal and leading client negotiations for program awards
• Responsible for frequent follow up of pending quotes as a means for an eventual award or rejection
• Responsible for understanding and overseeing specific terms and conditions and/or standards of work within assigned contracts/clients and communicating important expectations / obligations to TM’s internal teams
Communication responsibilities include:
• Primary escalation point (both externally and internally) for conflict resolution as it relates to aspects of manufacturing, distribution/logistics, and commercial issue and/or negotiations
• Primary liaison between senior management teams internally and with the accounts
• Internally updates management teams on account and program status, forecasts, sales budgets, etc.
• Externally manages customer messaging - newsletters, dashboards, quarterly meetings, etc.
• Facilitate and lead project kick-off meetings where schedules, action items, etc. are communicated and action items are assigned
• Attends internal and client meetings and contributes to decision making and problem solving
Personal development:
• Continuous personal development to improve technical, sales and interpersonal skills and industry related information (new technologies, competitive updates, new customers, trends etc.)

Technimark is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.