Customer Support Specialist - MerusCaseUnited StatesParadigm • Albuquerque, NM, US
[error_messages.no_longer_accepting]
Customer Support Specialist - MerusCaseUnited States
Paradigm • Albuquerque, NM, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]1-2 years of customer support experience SaaS experience preferred Strong initiative and creative problem solving Strong communication skills and introspection to understand customer needs Able to work well with a team and independently Excellent conflict management skills Experience in the legal or consulting industry advantageous You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment Excellent with user-experience design principles and data analytics Competitive salary Paid vacation + sick and parental leave Remote working flexibility Company culture that encourages work / life balance 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants
Customer Support Specialist
We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase.
In this role, you will :
- Support existing customers via chat, email, and phone
- Diagnose and troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in MerusCase features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
Qualifications :
Who is the ideal candidate?
Benefits / Perks :
[job_alerts.create_a_job]
Customer Support Specialist • Albuquerque, NM, US
[internal_linking.related_jobs]
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials.Compensation for this role is based on a number of factors, including but not limited to experience, education...[show_more]
AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Albuquerque, New Mexico, 87106!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits pa...[show_more]
Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials.Compensation for this role is based on a number of factors, including but not limited to experience, education...[show_more]
Wraparound Facilitator to join our Behavioral Health Clinic.This opportunity is a full time day shift opening located in Rio Rancho, New Mexico.
Minimum $48,182 - Midpoint $60,233 •.Salary is determi...[show_more]
About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
Customer Support Specialist - East.At Attentive, we are the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.
Attentive enables marketers to craft tai...[show_more]
At Opulo, we're changing the way folks bring their product to market.Our machines facilitate mid-scale manufacturing, where you make your product at a moderate scale before making the risky and exp...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in Albuquerque, New Mexico, 87106!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits pa...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more]
Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture.
What are you waiting for? Apply today!.Valid license...[show_more]
The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products.
The team guides overall valu...[show_more]
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
We take pride in our work-from-work culture and commitment to delivering.This role blends relationship management, financial planning, and client coordination to deliver a best-in-class wealth mana...[show_more]
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...[show_more]
COMMUNITY SUPPORT WORKER
University of New Mexico • Albuquerque, NM, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel CT Tech - $2,081 to $2,307 per week in Albuquerque, NM
AlliedTravelCareers • Rio Rancho, New Mexico, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
COMMUNITY SUPPORT WORKER
University of New Mexico - Hospitals • Tome, NM, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Wraparound Facilitator
UNM Medical Group, Inc. • Rio Rancho, NM, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)
Mercor • Rio Rancho, New Mexico, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist - East
Attentive • Albuquerque, NM, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Specialist
Opulo • Albuquerque, NM, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Support Associate
TurboTax • Rio Rancho, New Mexico
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Travel CT Tech - $2,081 to $2,307 per week in Albuquerque, NM
AlliedTravelNetwork • Rio Rancho, New Mexico, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service / Benefits Advisor (Work from home)
Professional Career Solutions • Rio Rancho, New Mexico
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Administrative Support Specialist (Remote)
Scale AI • Albuquerque, New Mexico, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Travel CT Tech - $2,081 to $2,307 per week in Albuquerque, NM
LRS Healthcare • Rio Rancho, New Mexico, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Customer Success Manager, Service Provider
Relativity • Albuquerque, NM, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative (Remote Position)
GOLD GATE • Rio Rancho, New Mexico
[filters.remote]
[job_card.full_time] +1
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days] • [promoted]
Client Service Advisor
Keenbee Talent Soluitions • Rio Rancho, NM, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30] • [promoted]
Remote Consumer Opinion Specialist (Hiring Immediately)
Earn Haus • Los Lunas, New Mexico, US
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Consumer Product Feedback Participant - High Compensation - Flexible Participation Options (Hiring Immediately)
Maxion Research • Enchanted Hills, New Mexico, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Remote Support Specialist
TradeJobsWorkforce • 87006 Bosque, NM, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]