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Customer Service Associate
Customer Service AssociateWorkout Anytime - Burns • Columbia, TN, US
Customer Service Associate

Customer Service Associate

Workout Anytime - Burns • Columbia, TN, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Benefits :

  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Training & development

Customer Service Associate Workout Anytime 24 / 7

Join one of the fastest-growing fitness franchises in America Workout Anytime 24 / 7 , recently ranked among Entrepreneurs Top 500 Franchises for 2024!

If youre friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate , youll be the first impression of our club delivering great service, assisting members, and supporting daily operations in a fun, positive environment.

We Offer

  • Training and mentorship from industry experts
  • Flexible scheduling based on club needs and your availability
  • Continued education and professional development resources
  • Free Workout Anytime membership
  • Workout Anytime attire provided
  • Bonus and incentive programs
  • Team-building events and employee recognition programs
  • Supportive, non-smoking , health-focused environment
  • Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program

    • Key Responsibilities

  • Greet all members and guests warmly, providing a friendly and professional first impression.
  • Check in members, verify accounts, and assist with membership questions or updates.
  • Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
  • Schedule new members for their initial Success Sessions to help launch their fitness journey.
  • Provide information about club services, amenities, and promotions.
  • Process membership enrollments, upgrades, and billing inquiries accurately.
  • Maintain the front desk, lobby, and gym floor to company cleanliness standards.
  • Support sales and marketing efforts, including local outreach and promotional events.
  • Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
  • Monitor club access and follow company safety and security procedures.
  • Assist team members with operations, cleaning, and light maintenance tasks as needed.
  • Uphold all Workout Anytime policies, member privacy, and brand standards.

    • Qualifications

  • Strong communication and customer service skills
  • Positive, energetic ATTITUDE with a passion for helping people
  • Previous experience in hospitality, retail, or fitness preferred
  • Comfortable working with computers, POS systems, and scheduling tools
  • Reliable, punctual, and organized with strong attention to detail
  • Availability to work a flexible schedule including evenings, weekends, and some holidays

    • Physical Requirements

  • Ability to stand or walk for extended periods
  • Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
  • Comfortable working in an active gym environment
  • All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company

    • Benefits

  • Free gym membership
  • Competitive hourly pay with opportunities for advancement
  • Performance incentives and sales bonuses
  • Workout Anytime branded attire provided
  • On-site training and access to the Workout Anytime career development path
  • Supportive team culture focused on personal growth and EXCELLENCE

    • Join Our Team

    If youre dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you! Apply today and help us deliver an exceptional 24 / 7 member experience built on ATTITUDE , CARE , and EXCELLENCE.

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