Lead Room Attendant

Description

The Lead Room Attendant supervises and assists room attendants, ensuring guest rooms and public areas meet high cleanliness standards by assigning tasks, inspecting work, managing supplies, training new staff, coordinating with other departments (Front Desk, Maintenance), and performing cleaning duties themselves, acting as a key point person for daily operations and quality control in the housekeeping department.

Responsibilities

• Supervision & Training: Lead, train, and mentor Room Attendants; conduct daily briefings; ensure adherence to hotel standards and safety protocols.
• Quality Assurance: Inspect guest rooms and common areas for cleanliness, maintenance issues, and proper amenity stocking; ensure all work meets standards.
• Task Management: Assign daily tasks and room assignments to the team; assist with cleaning duties during peak times or short-staffing.
• Inventory & Supplies: Monitor and request replenishment of linens, amenities, and cleaning chemicals; maintain organized supply closets.
• Coordination: Liaise with the Front Desk about room status (checkout ready) and Maintenance for repairs; handle guest lost and found items.
• Guest Service: Greet guests, respond to requests, and address concerns to ensure guest satisfaction.
• Operational Duties: Perform standard room cleaning tasks (making beds, cleaning bathrooms, dusting, vacuuming) and other duties as assigned.

Qualifications

• Hotel housekeeping experience
• Supervisory experience
• Marriott experience ideal but not required