Service Writer

Summary

Bike Mart services and maintains all types and brands of bikes! The Service Writer role welcomes customers to the service departement, performs an inspection of the customers bikes, gathers other imprtant data about the rider and use of the bike and recommends service. Service Writers also perform simple while you wait repairs when needed.

Duties

Greet and engage customers
Perform Bike Mart's Multi Point Inspection
Gather date from the customer
Enter customer data in the POS
Schedule repairs
Answer phone calls
Perform basic repairs

Requirements

Service Writers should have the following-
Working knowledge of bicycles
Customer service skills
Sales skills
Ability to think on their feet in a fast paced environment
Excellent attention to detail
Great communication skills

Benefits

A competitive benefits package including store discount and flexible scheduling is available to all associates.