Dispensary Technician

Overview

The Dispensary Technician supports the daily operations of the hybrid cannabis dispensary. This role reports directly to the Pharmacist and General Manager. The Technician is responsible for assisting with order preparation, patient/customer support, inventory handling, and maintaining compliance with all Connecticut Department of Consumer Protection (DCP) regulations and Sweetspot operating standards. This position plays a key role in ensuring accurate, efficient, and compliant dispensing activities.

The Technician must maintain a professional appearance, an organized work environment, and support a clean and compliant facility.

Core Job Duties and Responsibilities

Dispensing & Customer Support:

- Accurately prepare and package medical cannabis orders under pharmacist supervision, following all DCP requirements.

- Provide exceptional service to medical patients and adult-use customers, ensuring accurate information, professionalism, and confidentiality.

- Assist with maintaining the dispensary sales floor, restocking, and ensuring product displays meet Sweetspot standards.

Inventory & Compliance:

- Follow all inventory handling procedures, including receiving, labeling, storing, and documenting product movement.

- Support scheduled inventory activities, audits, and compliance checks required by CT regulations and SOPs.

- Assist in maintaining facility cleanliness and ensuring all compliance protocols are followed.

Operational Support:

- Assist with opening and closing procedures as assigned.

- Support the Pharmacist and General Manager with operational tasks, customer flow management, and communication.

- Provide updates on product information, procedural changes, or issues to leadership.

- Participate in ongoing training related to products, SOPs, compliance, and customer service.

Reports and Documentation

- Document dispensing activities and inventory movements in required systems.

- Assist with manifest verification, invoice filing, and vendor documentation.

- Report inventory discrepancies, compliance issues, or customer concerns.

- Support maintenance of required regulatory documentation including reconciliation and waste logs.

Policy Development and Enforcement

- Follow all SOPs and assist with revisions as operations evolve.

- Participate in SOP training and ensure adherence to company policies.

- Stay updated on CT cannabis regulations and internal compliance standards.

- Assist in educating staff on dispensing, labeling, inventory handling, and regulatory requirements.

Job Qualifications

- Must hold an active Connecticut Pharmacy or Dispensary Technician Registration OR have held a pharmacy technician certification within the last 5 years.

- Experience in a pharmacy, dispensary, or regulated retail environment preferred.

- Strong attention to detail and ability to follow compliance procedures.

- Excellent communication and customer interaction skills.

- Ability to work in a fast-paced environment and collaborate with a diverse team.

- Problem-solving skills and adaptability.

- Ability to stand for long periods and lift up to 50 lbs.

- Must be 18 or older.

Job Details

Job Type: Full-time

Pay: From $20.00 per hour (commensurate with experience)

Benefits:

- Employee discount

- Health insurance

- Paid time off

Schedule:

- 8-hour or 10-hour shifts

- Weekends as needed

Work Location:

- In person (Stamford, CT)