Talent.com
Customer Complaints Specialist (US Timezone: 9AM to 6PM EST)
Customer Complaints Specialist (US Timezone: 9AM to 6PM EST)HeadX • Pittsburgh, PA, US
Customer Complaints Specialist (US Timezone : 9AM to 6PM EST)

Customer Complaints Specialist (US Timezone : 9AM to 6PM EST)

HeadX • Pittsburgh, PA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Complaints Specialist

We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

So, What Should You Expect if You Join Us?

  • One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)
  • Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
  • Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.
  • We're here to perform and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.

Job Responsibilities :

  • De-escalate and Resolve : Act as the primary point of contact for high-priority customer complaints, disputes, and sensitive issues, primarily via phone.
  • Problem-Solving : Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Stakeholder Management : Coordinate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting : Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop : Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.

    • Core Skills and Competencies :

  • Exceptional verbal and written communication in English
  • Emotional intelligence and empathy
  • Critical thinking and problem-solving mindset
  • Zendesk and telephony system proficiency

    • Your Experience :

  • 2+ years in a similar customer support role, with a focus on handling escalated complaints.
  • Proven track record of de-escalating angry or frustrated customers and driving issues to a successful resolution.
  • Proficiency with Zendesk and modern telephony systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

    • Hiring Process :

  • Round 1 : Review and evaluate your application.
  • Round 2 : Invite to 45-minute "Discovery Call." This call will focus on your experience, problem-solving approach, and cultural fit.
  • Round 3 : Practical Assessment. You'll be presented with a mock complaint scenario to demonstrate your de-escalation and problem-solving skills in real-time. This will also assess your technical proficiency.
  • Round 4 : Meet the Team. A final call with a team to ensure alignment with our team culture and work ethic.
    • [job_alerts.create_a_job]

    Complaint Specialist • Pittsburgh, PA, US

    [internal_linking.related_jobs]
    Primary Contact Center Representative (Call Center)

    Primary Contact Center Representative (Call Center)

    First National Bank of Pennsylvania • Pittsburgh, PA, United States
    [job_card.full_time]
    Make a difference - for us and for your future.Primary Contact Center Representative.This position is responsible for handling a high volume of inbound and or outbound calls.Identify our customer's...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Benefit Investigation Specialist

    Benefit Investigation Specialist

    Careers Integrated Resources Inc • Pittsburgh, PA, US
    [job_card.full_time]
    Benefit Investigation Specialist.Months (High Possibility with Extension or conversion for full time employee).Responsible for contacting medical insurance payers and pharmacy benefit managers to v...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • South Strabane, Pennsylvania, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Insurance Specialist

    Insurance Specialist

    ApTask • Pittsburgh, PA, US
    [job_card.full_time]
    Duration : 3 months + Possible Extension.About Client : The Client is a prominent financial institution, boasts a diverse range of clients who benefit from its comprehensive services and exceptional ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Brownsville, Pennsylvania, US
    [job_card.full_time] +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Onboarding Senior Specialist

    Customer Onboarding Senior Specialist

    Paramount Commerce • Pittsburgh, PA, US
    [job_card.full_time]
    Paramount Commerce Customer Onboarding Senior Specialist.We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined onli...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Customer Service Specialist

    Store Customer Service Specialist

    Pennsylvania Staffing • Allison Park, PA, US
    [job_card.full_time]
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Access Specialist / Front Desk (Full-Time / Night Shift)

    Patient Access Specialist / Front Desk (Full-Time / Night Shift)

    Emerus • Pittsburgh, PA, US
    [job_card.full_time]
    Patient Access Specialist / Front Office.Night Shift (7P-7A) Full-Time 18 bed Small-Format Hospital (8 ER, 10 Inpatient) Night / Weekend shift differentials, 401K MATCH (100% vested day one of eligibil...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Insurance Specialist

    Insurance Specialist

    BlinkRx • Pittsburgh, PA, US
    [job_card.full_time]
    Pharmacy Prior Authorization Specialist.Robinson Township (Pittsburgh, PA).Blink Health is the fastest-growing healthcare technology company dedicated to making prescriptions accessible and afforda...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!

    Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!

    HomeJobFinder • West Brownsville, PA
    [filters.remote]
    [job_card.part_time]
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Revenue Cycle Specialist I Remote EST

    Revenue Cycle Specialist I Remote EST

    Phoenix Physical Therapy • Cranberry Twp, PA, United States
    [filters.remote]
    [job_card.full_time]
    POSITION SUMMARY : SHIFT would be 10am - 6pm EST.Ensures efficient processing of billing claims, insurance follow up, collection activities and denials. Assists in meeting cash collection goals by re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CS Specialist I Customer Service Center Pittsburg

    CS Specialist I Customer Service Center Pittsburg

    Michigan Staffing • Pittsburgh, PA, US
    [job_card.full_time]
    Back CS Specialist I - Customer Service Center.This position is 100% remote within the Bank's footprint.Employee will work full time remote outside of a WesBanco location (may occasionally attend i...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Benefit Investigation Specialist

    Benefit Investigation Specialist

    ConnectiveRx • Pittsburgh, PA, United States
    [job_card.full_time]
    Magnit Direct Sourcing on behalf of ConnectiveRx is currently hiring for an.Benefit Investigation Specialist.Responsible for direct contact with Medical Insurance Payers and Pharmacy Benefit Manage...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Psychological Services Specialist, Corrections - SCI Fayette

    Psychological Services Specialist, Corrections - SCI Fayette

    Commonwealth Of Pennsylvania • La Belle, PA, United States
    [job_card.full_time]
    Are you passionate about making a positive impact on the lives of inmates struggling with mental health challenges? Do you have the skills and knowledge to thrive in a fast-paced, dynamic environme...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Work From Home

    Work From Home

    Remote Jobs • Denbo, PA
    [filters.remote]
    [job_card.full_time]
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Fulfillment Specialist

    Fulfillment Specialist

    Holo-Krome • Duquesne, PA, US
    [job_card.part_time]
    Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program...[show_more]
    [last_updated.last_updated_30] • [promoted]
    TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

    TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

    TurboTax • Pittsburgh, Pennsylvania
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Mobility Specialist

    Mobility Specialist

    Aires • Pittsburgh, PA, United States
    [job_card.full_time]
    An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility.A strong Aires brand consistently ranked among the mobility industry's highest annual cust...[show_more]
    [last_updated.last_updated_30] • [promoted]