Care Advocate

A company is looking for a Care Advocate.

Key Responsibilities

Interact with patients and providers through various communication channels, including onboarding and issue resolution

Utilize internal tools to manage multiple patient cases and ensure timely fulfillment of patient needs

Advocate for patients by proactively guiding their healthcare journey and communicating with all stakeholders professionally

Required Qualifications

College degree with 1+ years of experience in customer service or customer success, preferably in a startup environment

Interest in enhancing customer experience and understanding its impact on business growth

Experience in fast-paced, high-growth environments

Proficient in computer skills, including Google Suite and CRM systems

Ability to work remotely with a reliable internet connection and a HIPAA-compliant workspace