Clinical Application Support Specialist

Job Description

Job Description

The Clinical Applications Support Specialist is the key support resource for all clinical software systems, serving as the link between clinical operations and technology.

This role is a Hybrid work schedule based in Albuquerque, New Mexico, Dallas, Texas or Milwaukie,WI

This role supports, implements, and optimizes applications such as EHR, insurance verification, dictation, and scheduling tools to ensure clinicians have the technology needed for safe, efficient, high‑quality care.

You’ll work closely with clinicians, IT teams, and vendors to troubleshoot issues, improve workflows, support upgrades, and deliver training.

Success requires strong clinical understanding, technical skill, and excellent communication in a fast‑paced healthcare environment.

Essential Responsibilities

Serve as primary support contact for all clinical applications.

Troubleshoot and resolve complex system and workflow issues.

Train clinicians and staff on proper and effective system use.

Analyze workflows and recommend improvements.

Support provider documentation, dictation, and transcription workflows.

Conduct audits to ensure data accuracy and compliance.

Maintain documentation, workflows, and training materials.

Collaborate with IT and vendors on issues, upgrades, and enhancements.

Communicate system updates, downtime, and resolutions to staff and leadership.

Provide onsite support through regular facility travel.

Participate in 24 / 7 on‑call rotation.

Perform other duties as assigned.

Interviews are currently being conducted for immediate consideration please apply

The successful Clinical Application Support Specialist will have :

Bachelor’s in healthcare, IT, or related field OR

Minimum 3 years’ experience in a clinical, rehab, or healthcare setting.

IT, troubleshooting, or project management experience preferred.

Licenses / Documentation :

Valid driver’s license, acceptable driving record, and insurability.

Skills & Abilities

Strong critical‑thinking and problem‑solving skills.

Ability to teach complex concepts to diverse skill levels.

Understanding of clinical applications and workflows.

Proficiency with Microsoft O365, Windows 10, Windows Server.

Experience managing user accounts and permissions.

Ability to maintain confidentiality.

Strong time‑management and collaboration skills.

Ability to travel as needed.

Background and drug test required prior to employment.